Stephanie Leila A.

Experience

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  Living Goods

  Jan 2014 - Feb 2015

  Customer Service Specialist| Lean Data Researcher

  In my role at Living Goods, I spearheaded cold calling initiatives and effectively gathered invaluable customer feedback, playing a crucial role in comprehensive marketing analysis and driving sales growth.🏆 Key Accomplishments:• Conducted data analysis that led to improved sales performance, facilitating informed decision-making and strategic initiatives to drive business growth and profitability.• Collected and analyzed valuable client feedback on product quality and quantity, enabling product enhancements and increasing customer satisfaction.• Introduced digital data analysis tools that streamlined processes, enhanced operational efficiency, and optimized resource utilization for a more agile and responsive approach.My commitment to leveraging data-driven insights and my passion for contributing to impactful marketing strategies were key to my success at Living Goods. Show less

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  Gertrude’s Children’s Hospital

  May 2017 - Aug 2017

  Social Worker

  As a Social Worker at Gertrude’s Children’s Hospital, I collaborated with a multidisciplinary team to address the needs of HIV/AIDS patients and provide essential healthcare services through free consultation camps throughout Nairobi County. My commitment to exceptional service fostered patient trust and encouraged return visits for continued outpatient care.🏆 Key Accomplishments:• Delivered psychological support and counseling to HIV/AIDS patients, enhancing overall well-being and promoting stress management while addressing stigma and suicidal tendencies.• Developed safe disclosure services for discussing HIV/AIDS test results, fostering open communication and informed decision-making among patients.• Successfully enrolled over 50 families in free M-TIBA healthcare insurance, ensuring access to vital healthcare services and financial protection for low-income families in Kenya.I am passionately committed to making a positive impact on the lives of individuals in need, as exemplified by my experiences at Gertrude’s Children's Hospital. Show less

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  Missions of Hope International

  Jun 2018 - Aug 2018

  Community Health Worker | Training Facilitator

  As a Social Health Worker Intern, I led community mobilization efforts, supported child and youth development, and delivered essential healthcare services to up to 100 patients during medical camps.🏆 Key Achievements:• Spearheaded impactful community mobilization initiatives, driving increased participation in healthcare and child development programs.• Conducted in-depth home visits, compiling comprehensive reports to highlight individual needs and program impact, informing targeted healthcare interventions.• Provided healthcare services to up to 100 patients daily during medical camps, ensuring timely care and improving community health outcomes.• Facilitated a women’s empowerment program, supporting 20 women in Mathare through resource distribution and income-generating activities, promoting economic independence.With a deep commitment to community well-being and empowerment, I strive to apply my experience to foster transformative social and healthcare initiatives. Show less

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  Browiz technologies

  Sept 2018 - Sept 2019

  Administrative Support Specialist

  In my role as an Administrative Assistant, I effectively managed comprehensive administrative budgets and implemented initiatives to enhance customer care.🏆 Key Achievements:• Streamlined payroll management to ensure accurate and timely team compensation, significantly improving organizational efficiency.• Coordinated office supply procurement within budget constraints, optimizing resource allocation and enhancing cost-effectiveness.• Delivered exceptional administrative support, including document management and inventory control, while ensuring seamless client interactions and maintaining a well-organized office environment.With a strong commitment to precision and a passion for elevating customer care standards, I strive to advance administrative excellence and foster a client-centric approach. Show less

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  Salt & Pepper Media Inc

  Feb 2019 - Feb 2025

  Research Assistant / Content specialist

  I leveraged my research expertise and creative content development skills to enhance brand visibility and support marketing initiatives.🏆 Key Achievements:• Precision Editing & Proofreading: Ensured clarity and accuracy in all documents, significantly enhancing content quality through meticulous editing and proofreading.• Research Leadership: Led in-depth research projects and crafted compelling proposals that aligned with project objectives, contributing to successful outcomes.• Engaging Content Creation: Produced captivating blog posts, press releases, and content pieces that engaged audiences and amplified brand visibility across multiple platforms.• Marketing Acumen: Developed innovative strategies grounded in marketing principles that elevated campaign performance and audience engagement.• Tool Proficiency: Utilized Google Suite, Trello, and Canva to streamline processes and improve team collaboration, enhancing overall productivity. Show less

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  Prescription Drives

  Dec 2020 - Oct 2023

  Virtual Assistant

  As a Virtual Executive Assistant, I provided authentic support to enable executives to focus on core priorities and drive organizational success.🏆 Key Achievements:• Impactful Presentations: Crafted precise and tailored presentations across various sectors, including medical devices, finance, and logistics, ensuring effective communication and engagement.• Compelling Proposals: Formulated persuasive proposals and led research initiatives that contributed to successful project outcomes.• Engaging Content Creation: Curated and edited blog posts and other content, enhancing clarity and precision through meticulous proofreading.• Seamless Calendar Management: Efficiently managed and scheduled meetings for clients, ensuring optimal organization and time management.• Streamlined Processes: Developed and implemented procedures that improved workflow efficiency, including meticulous record-keeping and document retrieval.• Logistical Coordination: Facilitated travel arrangements, coordinating logistics and accommodations for executives and team members to ensure smooth operations. Show less

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  Macha Advocates LLP

  Jan 2022 - Dec 2022

  Legal Administrative Assistant

  As a Legal Administrative Assistant, I provided essential administrative support that enhanced organizational efficiency and customer experience.🏆 Key Accomplishments:• Comprehensive Administrative Support: Delivered flawless support through effective document handling, report preparation, and precise inventory management.• Budget-Conscious Procurement: Managed office supply procurement within budgetary constraints, optimizing resource allocation and operational efficiency.• Regulatory Compliance: Ensured timely and accurate processing of statutory payments for NHIF, NSSF, PAYE, and VAT, demonstrating a strong commitment to compliance and financial integrity. Show less

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  60 Decibels

  Oct 2023 - Jan 2025

  Research Assistant

  As a Research Assistant, I utilize my communication skills and attention to detail to contribute to impactful research projects that drive social change.🏆 Key Achievements:• Data Collection & Accuracy: Conducted comprehensive phone surveys with customers and beneficiaries, capturing verbatim responses to ensure data reliability for critical insights.• Data Management: Efficiently entered and managed survey data on the 60 Decibels platform while adhering to strict privacy and confidentiality standards.• Project Engagement: Actively participated in project onboarding discussions, gaining insights into contexts and specific survey objectives to enhance research quality.• Team Communication: Facilitated effective communication within project teams by providing timely updates and addressing concerns to ensure seamless execution.• Quality Assurance: Implemented feedback mechanisms to uphold the highest data standards, ensuring accuracy in data collection. Show less

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  Cordial

  Nov 2023 - now

  As an independent contractor, I provide high-level support to C-suite executives, enabling them to maximize their time and focus on strategic initiatives.🏆 Key Achievements:• Enhanced Workflow Efficiency: Streamlined daily operations and improved task delegation, empowering executives to concentrate on high-impact decision-making.• Optimized Travel Coordination & Meeting Management: Successfully managed travel logistics and calendar systems, increasing availability for strategic discussions.• Cross-Time Zone Collaboration: Organized multi-time zone meetings to enhance communication and project collaboration among international teams.• Data-driven insights & Tailored Presentations: Conducted comprehensive research and developed dashboards with critical metrics to inform executive presentations and boost stakeholder engagement.• Engaging Content Creation: Authored blog posts and press releases that significantly increased audience engagement and elevated brand visibility.. In charge of Daily report updates on Pendo, keeping track of client platform user actions. Show less

  • Executive Assistant to the President & CPEO

    Jan 2025 - now

  • Executive Assistant to the CPEO

    Nov 2023 - now
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  United Nations Institute for Training and Research (UNITAR)

  Apr 2024 - May 2024

  Trainee | United Nations Young Leaders Program

  Honored to be selected as a scholarship recipient for the United Nations Young Leaders Program from Kenya, I gained profound insights into global governance and sustainable development.🏆 Key Achievements:• Understanding the United Nations: Explored the structure, functions, and initiatives of the UN system, deepening my knowledge of global governance and international relations.• Mastering Conference Diplomacy: Acquired skills in negotiation, consensus-building, and diplomacy, essential for navigating multilateral conferences on an international stage.• Embracing Sustainable Development Goals (SDGs): Analyzed the significance of the SDGs in addressing global challenges and promoting sustainable development worldwide.• Cultivating Cosmopolitan Communication: Developed effective cross-cultural communication skills, enhancing collaboration and understanding in diverse environments.• Interactive Learning Experiences: Engaged in discussions with peers and UN experts, participated in live webinars, and completed e-workshops focused on leadership development within Geneva's multilateral context.This program significantly broadened my global perspective and strengthened my commitment to contributing to positive change. Show less

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  USAID

  Dec 2024 - Feb 2025

  Selected opportunities