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Angel Dust

Angel Dust

Customer Relation Officer

Followers of Angel Dust2000 followers
location of Angel DustMumbai, Maharashtra, India

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  • Timeline

  • About me

    Confidential

  • Education

    • Welingkar Institute of Management

      2010 - 2012
      Master's degree Human Resources Management A+

      Activities and Societies: Search job seekers to find those with the skills that you need. Reach even those job seekers that may have missed a specific job posting and proactively approach them.Customize registration forms to gather the details you need before the event even begins and provide targeted mailings for particular attendees. Keep all applications separated by departments to ensure that each departments receives applicants that best meet their unique qualifications. An internal career fair for Reliance Communication. Create a booth for each department or division and provide a designated area for job seekers to learn more about that division. Allow job seekers to search openings within the specified department with jobs linked to the individual booths. Make departmental staff available to chat with applicants right in the booths, either as a pre-screening interview or to answer questions about the culture in the department.

    • University of Mumbai

      2003 - 2004
      Bachelor of Commerce (B.Com.) Commerce Pass

    • Welingkar Institute of Management

      2004 - 2006
      Master of Business Administration (MBA) Human Resources Management and Services A+

      Activities and Societies: New Arenas and challenges in HRD

  • Experience

    • Reliance Communications

      Dec 2004 - Jan 2006
      Customer Relation Officer

      Worked for Sovereign Bank, which has major presence in Mid-Atlantic & New England region of United States of America.Taking inbound calls of customers provide general information for the a/c.Taking western union pay by phone for loan a/c. providing every information a customer needs for his Installment loan as well as Line of credit.To promote customers to use Net banking as well as telephone banking, as it contains all a/c information of the customers & also helps to reduce heavy call volume in the contact center.Also take sales calls, to suggest which would be the best a/c for a customer, understanding the term and amount of deposit he would like to maintain with Sovereign. Show less

    • Convergys

      Jan 2006 - Oct 2006
      Sr Customer Relation Officer

      Working for Optus Tele, which has presence in Australia.To ensure excellent customer experience and to provide accurate information to the customers.To troubleshoot all the issues faced by the customer effectively and to resolve the same online.To handle inbound calls of various types of activating SIM, processing their requests and handling their complaints.To handle supervisor calls & follow-ups in the absence of the team leader.Providing quality and product updates on daily basis through team briefing. Is responsible for training all new joiners to the team. Show less

    • Serco

      Apr 2011 - Aug 2012
      (Medicare Claim Processing)

      An Outbound US Based center supported by Serco, for the Client (Apria Healthcare). Serco is Third party Customer services for Apria Healthcare (Apria Healthcare is committed to providing outstanding care and exceptional service. Through trained professionals and clinicians, Apria offers a wide range of clinical services and equipment. Below are some of our offerings, and dedicated to making all of them easy and positive experiences.

    • Value Consulting

      Jan 2015 - Jan 2016
      US IT Recruiter

  • Licenses & Certifications

    • Masters in Computer Applications

      Govt. of India
      Mar 2004