Suphaphit Phanratanamongkol

Experience

• 

  Marriott International

  Mar 2022 - Aug 2022

  Contributed to various aspects of marketing, including conducting market research, assisting with photoshoots and creating content. I played a key role in promoting the Mooncake Festival and producing promotional marketing media. Additionally, I contributed to the development of a promotional video as part of a marketing campaign for Marriott International, enhancing my skills in strategic communication and brand promotion. Assisted with managing guest requests and inquiries, handling room assignments and ensuring room setup amenities were arranged according to guest preferences. I utilised the Opera software for reservations management and was responsible for verifying the Thailand Pass and related documentation. This role enhanced my attention to detail and ability to provide seamless guest experiences while improving my technical skills in reservation systems and guest verification processes.

  • Marketing Communications Intern

    Jun 2022 - Aug 2022

  • Reservations Intern

    Mar 2022 - May 2022
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  Anantara Hotels, Resorts and Spas

  Sept 2022 - Feb 2023

  Practical Student

  Gained firsthand experience in various hospitality disciplines, including Food and Beverage Service, Catering and Banqueting, Mixology, Front Office Operations and Bakery, as well as food hygiene and workplace safety, under the guidance of hotel professionals. This comprehensive learning provided me with a strong foundation in multiple aspects of hotel operations, from guest relations to culinary expertise.

• 

  Four Seasons Hotels and Resorts

  Dec 2022 - Dec 2022

  Banquet Server

  Gained experience working part-time in banqueting for wedding events, where I assisted with the setup, service and overall coordination to ensure that each event ran smoothly. This role deepened my understanding of event management and enhanced my ability to work efficiently in high-pressure environments.

• 

  Capella Hotels and Resorts

  Mar 2023 - Aug 2023

  Curated and managed guest itineraries to ensure memorable experiences during their stay. I oversaw the Capella Moments, which featured daily activities promoting Thai culture, allowing guests to immerse themselves in the local heritage. Additionally, I coordinated the Cin Cin hour at the Stella Bar, where guests were welcomed to enjoy a selection of beverages and canapés before dinner. This role honed my organisational skills and enhanced my ability to provide personalised service, contributing to an exceptional guest experience at Capella Bangkok. Show less Gained hands-on experience in essential operations, including billing, check-in and check-out procedures and managing immigration reports. I was responsible for ensuring a smooth arrival experience by providing welcome amenities to guests, contributing to their overall satisfaction. This role allowed me to develop strong organisational and customer service skills while working directly with guests, reinforcing the importance of a welcoming atmosphere and efficient service in the hospitality industry. Show less

  • Culturist Intern

    Jun 2023 - Aug 2023

  • Front Office Executive Intern

    Mar 2023 - Aug 2023
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  Asian Institute of Hospitality Management

  Sept 2023 - Sept 2024

  Responsible for organising and designing various campus events. My role involved planning all aspects of the events to ensure smooth operations and fostering an inclusive environment for all participants. I coordinated with different departments, managed logistics and engaged with students to create memorable experiences that catered to diverse interests and backgrounds. This experience strengthened my leadership, project management and communication skills while enhancing my ability to work collaboratively in a dynamic setting. Show less

  • Student Committee | Organisational Development

    Apr 2024 - Sept 2024

  • Student Representative

    Apr 2021 - Sept 2024

  • Student Committee | Head of Event

    Sept 2023 - Mar 2024
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  Aman

  Oct 2024 - now

  Front Office Executive (Pre-Opening)