Xinkun Liu

Experience

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  Tencent World Cup

  Jan 2011 - Jan 2018

  Online Novelist

  Online novel writer in the field of detective fiction and Romantic fiction

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  Stenden Hotel

  Feb 2016 - Apr 2016

  Foundation Intern

  • Engaged in basic hospitality daily work in Front Office, Housekeeping, Restaurant, Kitchen, Canteen, Café If, and Purchasing departments• Full-time job

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  Shanxi Longcheng International Hotel (4 star)

  Jul 2016 - Aug 2016

  Front Office Associate

  • Providing guest service (e.g. check-in/out on Opera PMS; up-sell rooms)• Communicating with Housekeeping and reservation department to meet guest requirements (e.g. room service, late check-in, early departure)

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  Stenden Hotel

  Mar 2017 - Apr 2017

  Front Office & Housekeeping Supervisor

  • Supervising students and assisting managers in Front Office and Housekeeping department• Providing guest service (e.g. check-in/out on Protel; handle internal and external telephone; handle guest complaints; check room cleaning quality)• Providing trainings to student employees

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  Stenden Hotel

  Feb 2018 - Mar 2018

  Restaurant Manager

  • Organizing daily operations for Restaurant and Bar (e.g. control, supervise and guide student employees; make divisions and plans for tasks and employees; ensure guest satisfactions; check financial operations on shift basis)• Coordinating with Banqueting, Front Office, and Meeting-U department to organize and serve events (e.g. School Open Day; School Selection Day)

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  Sheraton Amsterdam Airport Hotel & Conference Center

  Aug 2018 - Jun 2019

  Revenue Management Trainee

  The Sheraton experienced integration during my internship period. I am glad to be part of the team. It is a big step for me to grow in the field of revenue management.Before the integration, I learnt how to manage the hotel through Starwood systems (ROS, Revenue Plan) on daily basis and I learnt Marriott systems (OneYield, MARSHA, HPP) at the same time.During the integration, I was engaged in the whole process of setting up new systems and helped to overcome difficulties. And I ran the daily operations.After the integration, our revenue team created excel tools, provided trainings, lead meetings, cooperated with other departments to make a smooth restart for the hotel. • Running daily, weekly, monthly operation (e.g. manage daily inventory and pricing, review group quotation, write weekly pace comments, check Best Rate Guarantee) in different systems (e.g. One Yield, MARSHA, HPP, Opera, OTA Insight)• Managing data analysis and creating Excel tools for different departments• Participating in the Marriott-Starwood integration (e.g. system setup, rate loading, tool analysis)• Presenting revenue meetings for management team (e.g. segmentation pace, group potential business, STR performance, HT360 performance)• Leading group sales meeting (e.g. group rooms pace, banqueting pace, potential business)• Engaged in reservation department on ensuring system inventory balancing between PMS (Opera) and CRS (MARSHA)• Providing essential trainings to other departments (e.g. system balancing trainings to Front Office managers and supervisors) Show less

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  The Slaak Rotterdam, a Tribute Portfolio Hotel

  Mar 2020 - Oct 2021

  Revenue & Reservation Executive

  The Slaak Rotterdam is a Boutique 5-star hotel within Marriott International, franchise of the Odyssey Hotel Groups. I am responsible for Revenue and Reservation department, and involved in Event, Marketing at same time. Besides, I am also working for the Odyssey Group projects related to Hotels in Germany and Netherlands.- Responsible for daily, weekly, monthly revenue management for the hotel (e.g. daily pricing, weekly pace comments and meeting, monthly forecasting)- Responsible for daily, weekly, monthly operation in reservation department (e.g. rate loading, guest reservation error, communication with extranets)- Managing data analysis for the Slaak Rotterdam and the Odyssey Hotel Groups- Managing cooperation with 18 extranets (e.g. Booking.com, Expedia, Hotels.nl, Voyage Prive, Kurzurlaub), including hotel page/offer setup, inventory management, pricing, special sale offer negotiation and setup- Responsible for Marriott ERS implementation for the Slaak Rotterdam- Involved in marketing department for Expedia TravelAdds, Marriott PLUS platform, extranets content check- Engaged in event department for Group Housing Solution (e.g. mini-hotel build in MARSHA, rooming list input) Show less

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  PwC Nederland

  Sept 2022 - now

  - ESG: supporting the tool building for the ESG compliance; building demos and giving presentations about ESG risk and control management to extend the area of my team.- HR: designing and building Service Portals and knowledge bases; customizing out-of-box products with coding to fulfill clients’ needs; organizing workshops with clients.- SPM: customizing table to fit client’s requirements; responsible for data migration using out-of-box functionalities (transform map, XML); organizing workshops; responsible for ‘go-live’ in production environment.- Trainee leading: leading, organizing, and planning the tech traineeship rotations for my team; organizing and providing feedback sessions with positive feedback and improvement points. Show less

  • ServiceNow Consultant

    Jun 2023 - now

  • Associate Technology Consultant

    Sept 2022 - Jun 2023