Ron Smithson

Experience

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  MFS/MCI WorldCom

  Jan 1995 - Jan 1998

  Translations Engineer
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  WorldCom

  Jan 1996 - Jan 1998

  Translations Engineer
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  PrimeCo

  Jan 2000 - Jan 2000

  Translations Engineer
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  IDC

  Jan 2000 - Aug 2001

  Sales Support
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  Terapin Technologies

  Aug 2001 - Sept 2003

  Global Logistics Manager

  Management of all logistics activities for the company. Finding the most cost-effective means of shipping. Formulated a business plan to restructure use of Third Party Logistics provider. Responsible for weekly reports - Shipping Cost Analysis Report, Open Purchase Order Report and FedEX/UPS Shipping Report. Presented goals for the month and was successful in achieving said goals for each month consecutively.

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  UPS Supply Chain Solutions

  Nov 2003 - Jun 2005

  Customer Service

  Management of 15 or more vendors that supply materials and parts to Dell for the purpose of manufacturing their computers. Responsible for the daily tracking of 200 shipments inbound into the United States via air cargo. Also responsible for the assurance of streamlined entry into the United States - proper documentation, brokerage, etc. Running of daily reports to vendors and Dell to supply up-to-date status of all shipments. Receipt of daily pre-alerts via e-mail.

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  Smithson Photography

  Aug 2004 - now

  Professional Photographer

  Professional photographer experienced in weddings, portraits, landscapes, product, headshots, cityscapes, long exposure, etc.

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  Compucom

  Jun 2005 - Jan 2010

  Logistics Analyst

  Managing a small team and reporting directly to the General Manager, was responsible for national logistics operation for authorized service provider and IT outsourcing company. Ensuring parts are moved from the OEM or third-party vendors to the technician's work site in a streamlined manner. Worked closely with OEM and third-party vendors on a daily basis and credited with creating a system of reporting from the vendors to ensure close tracking of orders. Tasked with inventory control of central warehouse supply - picking parts from local inventory and shipping to technician's site and quarterly inventory reporting. Remote access by VPN for after hours access to provide updates during the evening or weekend. Show less

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  Affiliated Computer Services

  Jan 2010 - Aug 2011

  Server Monitoring

  Responsible for monitoring an environment that consisted of 20,000 internet servers for over 100+ clients globally. Upon receiving an alarm a ticket was created through Remedy and contact made to resolution team. Also assisted in desktop support when needed.

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  HCL Technologies

  Aug 2011 - May 2015

  Supporting 3 service centers with regards to all desktop related issues. Ticketing-based tasks through Remedy which included troubleshooting network access, software/hardware installation and imaging of new assets.

  • Desktop Support

    Aug 2012 - May 2015

  • IT Infrastructure Project Manager

    Aug 2011 - Aug 2012
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  Surgical Notes

  Jul 2015 - Dec 2015

  Software Implementation Specialist
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  HCL Technologies

  Jul 2016 - Aug 2018

  Technical Support Analyst

  Desktop support for Entergy. Printer installs, VPN client troubleshooting, password resets, Active Directory, granting administrator rights, LAN settings are among just a few of the responsibilities. Remote client used is Bomgar. Ticketing system is Service Now (SNOW).

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  Homecare Homebase

  Jan 2019 - May 2019

  Implementation Specialist And Trainer

  90% travel nationwide.Implementation of medical software for home care and hospice medical staff and back office personnel. Training clinical staff to utilize the PointCare system in the field and back office to use R2.

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  HOMELAND LLC

  Nov 2019 - Sept 2020

  Desktop Support Specialist

  100% travel covering all of Texas and Oklahoma. Project based role. During first phase migrated computer systems and software to new IT provider support system. Uninstalling existing Juniper firewall to Barracuda firewall. Working with several different switches - Cisco and Adtran mainly. Also assisted users with any other issues they may have while onsite. This is a traveling posistion in which I am at 85-90% travel.2nd Phase is the deployment of new assets (desktops, monitors, access points, switch and firewall) to existing sites. Joining to domain and data retrieval and migration. Responsible also for inventory tracking of new assets as well as decommissioned assets and coordination with corporate office with final inventory report submitted to my manager and weekly debriefing call with director. Final step before leaving site is to ensure all users are online and working correctly. Troubleshooting typical desktop issues - data recover and migration, printer installs, password resets, network connectivity issues and any other incidentals that may arise during deployment. Show less