Daniel Bravo

Experience

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  US Army

  May 2008 - May 2013

  11B (Infantry)

  Team LeaderPerform basic Clerical workHandled sensitive documents and equipmentProvide force protection for deploymentPerformed data entry while working in a Tactical Operation Center

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  Us Army Reserves

  May 2013 - Dec 2019

  25B (Information Technology)

  Install workstations and peripheralsInstall and update softwareKeep accountability of sensitive itemsTroubleshoot network issuesTroubleshoot Windows based operating systemsTroubleshoot Windows softwareWork with all aspects of Microsoft Office

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  HCL Technologies

  Jan 2020 - Aug 2020

  IT DSS for Moog under HCL

  -Troubleshoot network, software, and hardware issues.-Utilized AD to create users and SCCM to deploy devices.-Utilized GPO to deploy policies to devices.-Utilized Powershell to implement automated tasks regarding AD.

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  DPI Specialty Foods

  Sept 2021 - Apr 2022

  Help Desk Specialist

  -Troubleshoot basic hardware, network, and software issues.-Utilized AD to troubleshoot basic account issues

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  GT's Living Foods

  Jul 2022 - Jul 2024

  Help Desk Specialist Level 2

  -Troubleshoot network, software, hardware, printer, and other IT related issues-Troubleshoot simple Cloud issues: i.e. Sharepoint files and OneDrive issues.-Work with the Azure environment for deployment of devices and troubleshooting user log in issues.-Check and monitor policy implementation on devices through Intune.-Work with Exchange Admin Center and Office Admin Center for troubleshooting user accounts andauditing quarantine emails.-Work with PowerShell scripts for user bulk creation and edits on a on-prem Server-Used PowerAutomate to make simple automation desktop flows.-Used Powerapps to create a simple tool for monitoring inventory.-Conduct On-prem server checks on a weekly basis.-Check pricing for product parts for replacement or repair. Show less

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  YPT LLC

  Jul 2024 - now

  Information Technology Specialist

  Personal company that provides technical support services ranging from Helpdesk to Tech Sales.

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  TraumaLaw

  Feb 2025 - Apr 2025

  IT Service Tech