Brian Ni

Experience

• 

  Globe Homes and Condos

  Jun 2014 - Aug 2014

  Guest Service Intern

  -Guided guest during check in process-Assisted with incoming calls and questions-Resolved guest issues and special requests

• 

  DoubleTree by Hilton Anaheim, Orange

  Dec 2015 - Jan 2018

  Front Desk Agent

  -Facilitated guest and group check-ins-Assisted with VIP reservations, ensuring bookings are correct-Coordinated with all departments in resolving in-house or incoming call requests

• 

  LD Products, Inc.

  Feb 2018 - Dec 2021

  • SEM Associate

    May 2019 - Dec 2021

  • Customer Service Representative

    Feb 2018 - Apr 2019
• 

  Gannett | USA TODAY NETWORK

  Dec 2021 - now

  • Client Success Manager | Executive Accounts | Google Shopping Team Lead

    Apr 2023 - now

  • Client Success Manager | Executive Accounts

    Dec 2021 - Apr 2023