Brian Ni

Brian Ni

Guest Service Intern

Followers of Brian Ni171 followers
location of Brian NiFullerton, California, United States

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  • Timeline

  • About me

    Client Success Manager at Gannett | USA Today Network

  • Education

    • California State Polytechnic University-Pomona

      2013 - 2017
      Hospitality Administration/Management
  • Experience

    • Globe Homes and Condos

      Jun 2014 - Aug 2014
      Guest Service Intern

      -Guided guest during check in process-Assisted with incoming calls and questions-Resolved guest issues and special requests

    • DoubleTree by Hilton Anaheim, Orange

      Dec 2015 - Jan 2018
      Front Desk Agent

      -Facilitated guest and group check-ins-Assisted with VIP reservations, ensuring bookings are correct-Coordinated with all departments in resolving in-house or incoming call requests

    • LD Products, Inc.

      Feb 2018 - Dec 2021
      • SEM Associate

        May 2019 - Dec 2021
      • Customer Service Representative

        Feb 2018 - Apr 2019
    • Gannett | USA TODAY NETWORK

      Dec 2021 - now
      • Client Success Manager | Executive Accounts | Google Shopping Team Lead

        Apr 2023 - now
      • Client Success Manager | Executive Accounts

        Dec 2021 - Apr 2023
  • Licenses & Certifications

    • ServSafe

      Oct 2014