Beryl Liao

Experience

• 

  Servcorp

  Sept 2007 - Feb 2018

  - Deal/Relationship Management•Conduct tours/convert enquiries across the product range with local Customers throughout the world•Drive revenue for Servcorp by effectively and consistently maximizing all service revenue•Effectively manage the renewal process working to retain every Customer at a profitable margin•Maximises occupancy and profitability of the centre by proactively managing Customer expansion requirements- Operations Efficiency•Drives and maximizes service revenue through up-selling of variable services to new and existing Customers to achieve monthly revenue growth•Accountability for Centre's profitability, performance and success through P&L Management with the goal of positive AR performance•Regularly review centre costs and reduce outgoings where reductions can be identified•Develop centre team by recruiting, training, managing, motivating,leading and guiding their succession plan- Customer Satisfaction•With a proactive focus on meeting Customer satisfaction and retention metrics,maintain and develop existing Customer relationships•Ensure the centre team is delivering exceptional Customer service and Customer’s needs are handled effectively and efficiently•Ensure front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star business- Proactive Management•Pro-actively generate leads by meeting with local companies and brokers,driving the entire sales cycle from enquiry to tour, negotiation and close with the goal of revenue growth•Generate profitable new business through pro-active and reactive efforts within the local market in order to exceed set targets•Develop the local market by attending networking events and building partnerships with appropriate local organizations- Cross selling office space for China & training management team•From time to time,cross selling offices for China Region•Training management team for Chengdu,Guangzhou, Hangzhou Region Show less

  • Center General Manager

    Jan 2013 - Feb 2018

  • Virtual Office Manager

    Dec 2010 - Dec 2012

  • Personal Assistant of Shangri-La

    Sept 2007 - Nov 2010
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  氪空间（Kr Space）

  Mar 2018 - Dec 2019

  Senior Manager

  - Operational matters:• Participate in the interviewing and forming Beijing Operation team • Writing Training Materials and train with new operational team• Writing Community management and Commercial Operation plan• Preparation of the opening of the International Building Haixia Community, Xicheng District Beijing- Sales & Marketing, Business Development, Partnership matters:• Participate in the interview and form Beijing Sales & Marketing team• Writing Kr Space Community sales talk & Materials • Train and assist in building Beijing sales team to strengthen their sales skills• Doing Beijing marketing & competition research• Building Partnership relationship with Real Estate Agency in Beijing Area• Building Partnership relationship with Business association in Beijing AreaIn charge of Guomao District (Haihang Industrial Building & Metropolis Community)- Mainly in charge of community operation team training & promotion with sales skill- Monitor team for community daily operation & cost control, maximize community revenue- Monitor team to sign New client, Lease renewal & upgrading- In charge of member Community Activities- In charge of Membership and Satisfaction- Keep good Partnership relationship with REA- Build & keep good Partnership relationship with government (Tax bureau, etc.)- Proactively maintain the relationship with Landlord GuoMao Area in Beijing- Responsible for taking tour of government people from Beijing and the whole mainland China- Responsible for taking tour of Real estate developers and potential landlord from Beijing and the whole mainland China\ HK \ Foreign countries- Train team to enhance their skills for member Value-added Services Show less