Anna Geroeva

Experience

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  Language High School “Emilian Stanev”, Veliko Tarnovo

  Sept 1996 - Jun 2000

  English Teacher

  Name and address of employer Language High School “Emilian Stanev”, Veliko Tarnovo • Type of business or sector Junior Achievement Teaching American Program • Occupation or position held Business English Teacher • Main activities and responsibilities Teaching Business English • Dates (from – to)

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  American School in the Peace Corp

  Sept 2000 - Jun 2002

  English teacher

  Name and address of employer Good Morning Europe, private school in Paris, FRANCE • Type of business or sector; Occupation or position held

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  Ministry of Economics Bulgaria

  Jun 2003 - Mar 2004

  Secretary Protocol

  Arrangement of itineraries for foreign dignitaries visiting Bulgaria and accompanies the Minister on all official international travel. Additionally, the office is responsible for organizing ceremonies for treaty signings and maintaining foreign relations.

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  Delta Com Holding Group Bulgaria

  Jan 2004 - Jan 2007

  Administrative manager

  Administrative ManagerAssistant Foreign Partners and Customers Relations Marketing ResearchesForeign Partners RelationsAdministrative HR DutiesBusiness Translations and Correspondence Labour Medicine Documentation

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  Bulgarian Export Insurance Agency

  Apr 2004 - Jan 2008

  Secretary Protocol

  Name and address of employer ‘Delta Com Holding Group” PLTD, 6, Hristo Belchev, Street, SOFIA • Type of business or sector International Holding • Occupation or position held Administrative Manager, Assistant Foreign Partners and Customers Relations • Main activities and responsibilities Marketing Researches, Foreign Partners Relations, Administrative HR Duties, Business Translations and Correspondence, Labour Medicine Documentation • Dates (from – to) June, 2002 – April, 2004 • Name and address of employer; Ministry of Economics, 55, Al. Stambolyiski, Boulevard, SOFIA • Type of business or sector Export Insurances, International Governmental Communications • Occupation or position held Secretary Protocol • Main activities and responsibilities Business Correspondence and Translations, Protocol Meetings’ Performance, Data Base Maintaining, Customer Net Maintaining and Office Managing • Dates (from – to) Show less

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  Hewlett-Packard Global Delivery Centre Bulgaria

  Jan 2008 - now

  Strategic Solution Architect.Solutions Architect is responsible for the development of the overall vision that underlies the projected solution and transforms that vision through execution into the solution. The Solutions Architect becomes involved with a project at the time of inception and is involved in the pricing, design of developing the initial contracts. They then remain involved throughout the balance of the project.- Working fluently in SOLD (MPS Solutioning Design Tool) using the principles of the Advanced Design Methodology; Responsible for the development of the overall vision that underlies the projected solution and transforms that vision through execution into the solution. Involvement with a project at the time of inception, design of developing the initial contracts. Gathers and assesses customer needs, both business and technical• Preparing Business cases - TCO (Total Cost of Ownership) - Making comparison between CMO (Current Mode of operation) and FMO (Future MO) and aiming for cost savingts with the Future fleet design and solutioning.• Identifies required project steps.• Identifies likely problem areas that require attention.• Identifies probable competition and product roll-out data/training needs and evaluates relative HP strengths.Solution Planning and Design:• Architects an appropriate technical solution to meet the customer’s business requirements.• Investigates and optimizes a solution’s fit to the requirements of an opportunity.• Establishes the validity of a solution and its components.• Identifies the growth path and scalability options of a solution and includes these in design activities.• Generates an implementation plan with timelines for the solution.• Anticipates some of the potential challenges for the proposed project plan.• Anticipates and plans for competitive threats.• Actively identifies opportunities to assist peers regionally in area of expertise (e.g., writing white-papers). Show less Responsible for contract Budget - Profit and Loss analysis of the accounts. Incident Handling, Innovation, Leadership.  Prepare Business review presentations and penalty reports Up selling activities within accounts Establishing change order process for customers Pricing and sales activities Ongoing risk management for the deals Business, Escalation Management and consulting activities for each new customer Working closely with sales persons, multiple vendors  Managing the scope, quality and customer satisfaction within an MPS account Single Point of Contact for all customer queries Up selling within an account, account reviews, escalation managementAccountable for: Delivering best in class deal structuration (including business case), client install base discovery, Solution design, pursuit management & closing Achieving Financial goals and tracking & reporting on activity - creation and update Responsible to: Create awareness of Managed Print Services offerings - for existining MPS/PP/MSS deals and participation in Contract Renewals Understand Customer business needs & opportunity assessment, Value proposition, financial drivers and established assumptions Develop Services & Solutions scope and design using as much standard portfolio components, delivery requirements validation and offer negotiation, third party components Document deal assumptions, costing, pricing, risk plan, proposal and customer presentation and SSOW Coordinate with Key Account Managers / Country Account Managers or Inside Sales Reps to ensure execution of Solutions initiatives within targeted accounts Show less Customer service is the provision of service to customers before, during and after a purchase. "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."My first position in HP was Customer Relations Specialist in the Customer Relations Team for United Kingdom and Ireland I am in daily interaction with HP customers, as well as with almost all departments in our company, starting from Technical Support and Global Competency Centre for all HP Business range of product lines – IPG, PSG and ISS. I am closely working and cooperating with HP Sales, Validation team, Carepack Dept, Incident Desk, MATEX and many others. Customer Relations agent mediates between customers and Hewlett-Packard providing the best solutions, options and alternatives to all inquiries and complaints of the customers. Show less

  • Strategic Solution Architect

    Aug 2013 - now

  • Account Delivery Manager UK&I

    Jan 2008 - now

  • Account Delivery manager PPS MES EMEA

    Jan 2008 - now

  • Customer Relations Specialist UK&I

    Jan 2008 - Oct 2010