
Wayne Wong
Intern (Quality Assurance)

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About me
Manager (Employee Experience), Service Delivery Division at Ministry of Defence, Singapore
Education

Georgia Institute of Technology
2017 - 2017Exchange Programme: General Certificate SociologyModules taken: 0601. Social Movements: Pass02. Women in Science and Engineering: Pass03. Urban Sociology: Pass04. Culture and Technology: Pass05. Social Issues and Public Policy: Pass06. Introduction to Psychology: Pass

Yew Chung International School
2010 - 2012International Baccalaureate Diploma Programme 33/45Modules taken: 0801. English A1: 5/7 (Standard Level)02. Mandarin B: 7/7 (Standard Level)03. Mathematics: 5/7 (Standard Level)04. Biology: 4/7 (Higher Level)05. Geography: 4/7 (Higher Level)06. Business & Management: 7/7 (Higher Level)07. Extended Essay (Geography): C08. Theory of Knowledge: C

Yew Chung International School
2008 - 2010International General Certificate of Secondary Education DistinctionModules taken: 0901. First Language English: A*02. Mandarin Chinese: A*03. Business Studies: A04. Literature (English): A05. Mathematics: A06. Coordinated Sciences (Double Award): B07. Coordinated Sciences (Double Award): B08. Geography: B09. Physical Education: B

Nanyang Technological University
2015 - 2019Bachelor of Arts Sociology Honours - Distinction (II Upper)Modules taken: 2601. Contemporary Social Theory (A+)02. Classical Social Theory (A)03. Social Research (A)04. Economy & Society (A)05. Employee Relations for Work & Careers in Singapore (A)06. Environmental Sociology (A)07. Social Problems in a Global Context (A)08. Sociology of the Life Course (A)09. The Self in Southeast Asia (A)10. Understanding Globalization (A-)11. Urban Sojourns: The City as Laboratory (A-)12. Working in the 21st Century… Show more Modules taken: 2601. Contemporary Social Theory (A+)02. Classical Social Theory (A)03. Social Research (A)04. Economy & Society (A)05. Employee Relations for Work & Careers in Singapore (A)06. Environmental Sociology (A)07. Social Problems in a Global Context (A)08. Sociology of the Life Course (A)09. The Self in Southeast Asia (A)10. Understanding Globalization (A-)11. Urban Sojourns: The City as Laboratory (A-)12. Working in the 21st Century (A-)13. Culture, Self & Identity (B+)14. Effective Communication in the Global Workplace (B+)15. Ethnicity & Ethnic Relations (B+)16. Fundamentals of Communication Studies (B+)17. Honours Seminar in Applied Sociology (B+)18. Critical Writing (B+)19. Religion & Society (B+)20. Qualitative Social Research (B+)21. Research Writing (Social Sciences) (B+)22. Singapore Society in Transition (B+)23. Social Statistics (B+)24. Graduation Project (B)25. Social Class & Inequality (B-)26. Person & Society (C+) Show less
Experience

HAVI
Aug 2012 - Oct 2012Intern (Quality Assurance)- Implemented safety standards for McDonald's packaging products- Conducted quality assurance tests for auditing

Singapore Armed Forces
Feb 2013 - Dec 2014Full-Time National Service - Armoured Infantry Trooper, 42nd Battalion, Singapore Armoured RegimentServiceman Rank: Corporal First Class

Centre of New Life
Jan 2015 - Jun 2015Intern (Operations)- Supported the operations team to deliver customer-centric service experiences for church attendees (weekends) and for children and parents of the childcare (weekdays)

AIA
May 2016 - Jul 2016Intern (Research)- Prepared research reports on Central Provident Fund policies and on best practices for sales presentation delivery

OCBC Bank
May 2018 - Jul 2018Intern (Commercial Banking), Global Commercial Banking Division, Enterprise Banking Department-Supported EBD relationship managers (“RMs”) for healthcare and education sectors: - Accompanied RMs on client visits and prepared Call Reports- Compiled industry analysis (including relevant extracts from market research reports) with preliminary risk analysis of targeted clients for presentation to senior RMs- Planned and facilitated weekly workshops for RMs to brainstorm ways to strengthen relationships with existing customers and track progress with new customers

Forbes Research Pte Ltd
May 2019 - Apr 2021Executive (Project Management), Fieldwork Research Department- Executed quantitative (Graduate Employment Surveys) and qualitative (Focus Group Discussions) research projects- Supervised a team of fifty surveyors (students, homemakers and retirees) to administer quality and efficient Door-to-Door, Street Intercept, Mystery Shopping and Telephone survey projectsNote: Forbes Research is a research services provider (fieldwork and analysis) for government agencies

Ministry of Home Affairs Singapore
May 2021 - Jun 2024- Developed Business Process Reengineering solutions and managed HR projects- Deployed Behavioural Insights and Design Thinking principles to improve stakeholder experience in service delivery - Developed Business Process Reengineering solutions and managed HR projects- Deployed Behavioural Insights and Design Thinking principles to improve stakeholder experience in service delivery
Manager (Service Experience), HR Division, HR Service Centre Directorate
May 2024 - Jun 2024Senior Executive (Service Experience), HR Division, HR Service Centre Directorate
May 2021 - Apr 2024

Ministry of Defence of Singapore
Jun 2024 - nowManager (Employee Experience), Service Delivery Division, Service Delivery Operations Directorate
Licenses & Certifications
- View certificate

Interpersonal Communication Skills
The British CouncilNov 2021 
Certified Associate in Project Management (CAPM)
Project Management InstituteApr 2023- View certificate

Applying Root Cause Analysis for Effective Problem Solving & Corrective Action
Aventis Learning GroupJul 2022 .webp)
Institute for Human Resource Professionals - Certified Associate
Institute for Human Resource Professionals (IHRP)Dec 2022- View certificate

Creating Engaging and Professional Flowcharts using MS PowerPoint
Aventis Learning GroupApr 2022 
ICAgile Certified Professional - Agile Coaching
NTUC LearningHubMar 2021
ICAgile Certified Professional - Agile Team Facilitation
NTUC LearningHubJan 2021
NICF - CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM)® (SF) (SYNCHRONOUS E-LEARNING)
NTUC LearningHubOct 2022
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