Anas Shaikh

Experience

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  Wipro

  Jun 2019 - Apr 2022

  Remote Support Engineer

  Installation of various application MS Office 2013 & 2016, Adobe Reader, Symantec AV,Seclore to Protect Excel Sheet, Winzip & 7Zip, Java, SQL Server Installation• Supervising and managing a team of 4• Coordinating with different lines of services with SLA & Management of Service Desk• using Ticketing tool like Icici helpdesk.• Maintaining SLA for Incident / Task / Incident Management.• Handling Client requirement on daily basis.• Troubleshooting Network and Local Printer.• Troubleshooting of various Application and hardware issue like• Bluescreen Dump error• No Display.• IP configuration issue.• Outlook Issues.• User Profiles Issue• Permission Issue• RAM, VGA and Power Supply issue• Search issue• Scan and repair PST • Taking Backup of Outlook PST• IP addresses and its classes Show less

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  Triumphsys pvt ltd

  May 2022 - Apr 2023

  Software Developer

  Enthusiastic, resourceful recent graduate, Professional worked with ICICI on Compliance and Risk Projects seeking an opportunity with a growing organization. Proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with a passion in Data Analysis.• SAS programmer with 2 years of SAS programming experience in Banking industry on Compliance (Assets & Liability) and Risk projects.• Worked with ICICI, Mumbai as a SAS programmer from September 2021 to April 2023.• Worked on Compliance and Risk projects mainly on Assets and Liability domain.• Validated the alerts generated above the business recommended thresholds.• Raised alerts on a customer whenever there is a change in data of a customer according to the business rules.• Thorough knowledge in SAS Programming, SAS formats, SAS functions, SAS statements, SAS Informat, merging SAS Data set, Preparing data, storing and managing data in SAS, developed applications for data cleaning, reporting.• Excellent understanding of data management principles, such as joining data sets,data aggregation, record selection and sub-setting.• Very good experience in concatenating, merging, sorting, updating data sets as well as using SQL queries, joins etc.• Innovative, goal-oriented and creative approach to delivering results. Show less

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  Diyar United Company

  Dec 2023 - now

  Information Technology Support Engineer