Connor Gorman

Experience

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  Gorman & Associates

  Aug 2006 - Aug 2012

  CPR and First Aid Instructor

  Obtained CPR and First Aid Instructor Certification through the American Red Cross and American Heart Association Lead hands-on safety training workshops to certify medical professionals, health care providers, others requiring certification Prepared lecture-style presentations and interactive sessions to engage course audiences Managed inventory of equipment and supplies for each workshop Responsible for workshop paperwork including course rosters, exams, and certification cards Show less

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  Branded Concession

  Jul 2010 - Sept 2010

  Sales Associate

  Responsible for the sales and inventory of all ice cream products sold under the Mayfield Dairy label Consistently maintained brand integrity throughout customer service interactions Managed daily sales reconciliations Effectively lead a team of 2 employees Created time sheets and employee evaluations

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  NCAA

  Feb 2011 - Mar 2011

  Ambassador

  Dedicated to ensuring guests received information about Uptown Charlotte

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  UNC Charlotte

  May 2012 - May 2014

  President of the Sports Marketing Association

  Developed grass-root campaign to promote on-campus athletics Assisted Ticket Manager with game-day operations, ticketing, staffing, and merchandizing Organize association functions to education members on industry trends and provide networking opportunities Responsible for New Member Recruitment through on-campus activities fairs; Freshman Orientation, Student Organization “ShowCase”, Mass Media

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  Levi Strauss & Co.

  Nov 2012 - Sept 2013

  Stock Associates are reponsible for being Levi’s® Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.Exhibit the behaviors and traits of a Levi’s stock associateDemonstrate ownership of stockroom organization (i.e. style, size, color)Ensure completion of shipments, transfers, damages and donations in a timely mannerEnsure replenishment is done daily and accuratelyEnsure markdowns are done accurately and efficiently by appropriate deadlineAudit sale items daily to ensure accuracyReport inventory needs to Operations and merchandise leadership teamResponsible for housekeeping and reporting supply needs to management teamComply with safety and loss prevention policies Show less The purpose of this position is to support Store Management in attaining Levi’s® Store Iconic status. Sales Associate’s are responsible for being a Levi’s® Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.Provide exceptional customer service to every Levi’s® Store customers. Meet or exceed established store and individual sales and performance goals daily. Comply with store security, safety, and loss prevention programs.Assist in maintaining store appearance in accordance with Levi’s® Stores visual presentation standards and general housekeeping procedures.Show a thorough understanding of Levi Strauss Company's history and heritage.Demonstrate excellent product knowledge.Provide exceptional customer service to every Levi's® Store customer using The 3C's of Success: Connect, Consult Close. Meet or exceed established store and individual sales and performance goals daily.Comply with Levi's® Stores cash handling guidelines.Comply with store security, safety, and loss prevention programs.Assist stock associates with replenishment and security tagging of merchandise on the selling floor as needed.Assist in pricing of merchandise as needed.Assist in physical inventory and cycle counts.Assist in maintaining store appearance in accordance with Levi's® Stores visual presentation standards and general housekeeping procedures. Show less

  • Stock Lead

    Jul 2013 - Sept 2013

  • Sales Associate

    Nov 2012 - Sept 2013
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  Charlotte Bobcats

  Oct 2013 - May 2014

  Duties and Responsibilities: • Perform basic office tasks including copying, filing, data entry, and faxing • Assisting sales staff on community outreach events and special Bobcats events. • Assisting ticket sales department with day to day tasks and requests • Helped provide qualified leads Knowledge, Skills, and Abilities:• Interest in all aspects of customer service • Highly motivated with strong written and verbal communication skills • Maintained flexibility regarding hours and availability• Multi-task oriented• Ability to work in a diverse environment • Personable, enthusiastic and energetic • Knowledge of Microsoft Word and Excel • Ability to research on internet easily and effectively • Retrieve, analyze and provide assistance with data Show less Ticket Operations Intern is responsible for working on all aspects of ticketing operations for the Charlotte Bobcats and Time Warner Cable Arena servicing Bobcats season ticket-holder accounts and patrons attending events hosted by the Arena. The responsibilities and duties include:Job Responsibilities • Maintenance of Bobcats Season Ticket accounts and likely distribution of tickets for the Bobcats 2013-14 season, which will also include, printing and mailing group/individual ticket packages.• Accurate fulfillment and timely processing of all account payments and ticket orders, • Update customer accounts in ticketing system as required, • Assisting the ticket office on event days (operating season ticket-holder window(s), crowd traffic control, etc.) including Bobcats games and/or other arena events• Provide support for special events run by other departments within the organization• Standard office procedures including filing, labeling and mailing Show less

  • Premium Sales Intern

    Jan 2014 - May 2014

  • Ticketing Operations Intern

    Oct 2013 - Jan 2014
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  U.S. National Whitewater Center

  May 2014 - Jan 2023

  Raft guides at the U.S. National Whitewater Center are responsible for delivering safe, entertaining and thrilling whitewater rafting experiences to nearly 150,000 guests annually.DUTIES & RESPONSIBILITIES:Deliver a high quality rafting experience for 6-9 guests at a time in all weather conditionsEvaluate guest comfort/ability and adjust raft experience accordingly to meet guest needsGuide up to 5 raft trips dailyPerform River Guard shifts; ensuring guest safety on an assigned stretch of the whitewater channel Show less

  • Trip Leader

    May 2015 - Jan 2023

  • Raft Guide

    May 2014 - Jul 2015
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  Foodbuy USA

  Mar 2017 - Sept 2023

  Responsibilities: Training & Client Experience, Collaborate with internal and external stakeholders and develop training plans to fit the specific needs of clients & suppliers (i.e. regional clusters or full service locations training, new client onboarding training, client initiative training, etc.), Assess client training needs, Manage all client & supplier training projects, Develop and manage client and supplier training calendars, Prepare content and moderate and/or conduct webinar and in person trainings, Communicate with external stakeholders; provide training registration and recap reports, Ensure an ongoing positive experience for all OneSource users Training Support / Foundation: Create innovative and creative training materials in a variety of formats (i.e. written documentation, user manuals, PowerPoint presentations, e-learning, videos, etc.), Collaborate with internal marketing team as appropriate, Maintain training industry knowledge, stay current with tools and learn new products, Create and maintain a library of training documents and videos for clients and suppliers, Align with and further develop internal customer support representatives, Provide client facing customer service case reports and manage SLAs (response times), Assist with troubleshooting escalated user or supplier customer support cases, Provide reporting on outbound calls for new users and client campaigns Ongoing Management/Metrics: Provide quality control (for new client implementations or system enhancements), Recommend system enhancements to improve user experience, Develop customer satisfaction metrics and scorecards to ensure ongoing positive customer experience Implement tools (including training assessments) to measure to measure success and/or identify gaps, Measure user engagement (certificates, reports, surveys, etc.), Implement remediation plan for low performing users / clients, Participate in ad hoc projects. Show less The BuySmart Purchasing Support Desk is the initial point of contact for Compass operators who have Procurement questions or concerns.Provide guidance to multiple units across all sectors in ordering the products they need.Educate operators on parameters for ordering from preferred suppliers.Using knowledge and resources, resolve cases for operators on first contact as often as possible.Agents must know the who, what, where, and when of purchasing, including:Purchasing programs and processesVendor performance relative to order accuracy, product quality, delivery and customer servicePricing questionsDistribution systemsProducts on Managed Order Guides (interpret product descriptions, understand product differences and similarities, facilitate finding needed products, as well as adding products to MOGs)Special OrdersQuality Assurance concernsHow to find certain types of products or suppliersHow various product programs work (i.e. linen, chemicals, smallwares, broadliners, etc.)Navigate through dozens of unique workflows to resolve problems of various types.Provide support for Online Order EntryTraining support for operators new to the softwareTroubleshooting for operators when:Software goes downVendors’ systems go downSoftware doesn’t perform as it shouldOperators experience connectivity issuesWork directly with both distributors and manufacturers nationwide to resolve a wide range of problems for operators.Consult with the Field Implementation Managers (FIMs) as needed on problem resolution.Escalate issues as appropriate to supervisors/manager.Act as a liaison between operators and Foodbuy associates to resolve outstanding issues.Work to understand all answers gleaned from Foodbuy associates and/or vendors, and re-phrase answers as needed to ensure operators understand our reply.Work on special projects, both independently and as part of a team.Update shared site as information changes. Show less

  • Client Integration and On-Boarding Manager

    Nov 2021 - Sept 2023

  • OneSource Training Specialist

    Jan 2019 - Nov 2021

  • BuySmart Lead

    Mar 2017 - Jan 2019