Mostofa Kamal

Experience

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  London Financial Studies

  Dec 2010 - Dec 2013

  IT Support Assistant

  As an IT Support Assistant I am responsible for installing and configure new computer and peripherals according to requirement with company standard. Support any network problems and perform daily system monitoring, verify integrity. Perform regular security checks and verify completion of scheduled jobs such as backups and email spam filters. Working in VMware virtual environment, design and implement new server or support existing configuration. I have proven record of delivering support and managing the whole IT department at a satisfying level maintaining company’s SLA and following ITIL methodology.• Support Active Directory on Server 2008 Environment including Server 2003 R2 environment as well as troubleshoot problems of Exchange Server according Users Requirement.• Configure new services, OS patches and application/utilities as necessary. Perform periodic performance checking of servers and configure new service as necessary.• Perform Microsoft Software Asset Management tools and perform regular system performance checking, verify integrity and availability of all hardware, server resources etc.• Research existing and new innovative system and identify satisfactory system with minimal resources and provide excellent service. Repair/Recover Hardware and Software failures.• Use Good analytical skills to articulate the precise nature of any given situation appropriately to the target audience whether technical or non-technical Show less

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  CFS-Europe

  Feb 2011 - Dec 2013

  System Administrator

  As a System Administrator I am responsible for end-to-end infrastructure, configuring new servers and lead any new projects according to the company needs. Troubleshoot any server issues or network problems maintaining company’s principle.• Monitoring the whole infrastructures, servers and network issues. Resolving server in mixed 2008 and 2003 environment or any kind of network issues.• Perform backup, Disaster Recovery and Restoration Data, Using Backup exec and Microsoft DFS to provide location transparency and redundancy to improve data availability in the face of failure or heavy load by allowing shares in multiple different locations.• Configure and troubleshoot new hardware/software including Norton End Point antivirus management.• Virtual Private Network Configuration for remote management• Managing Mimecast for Email Spam filtering and stationery message.• Maintenance the SQL Server for administration and Database management• Manage the office 365 for email management.• Create and manage the different websites in IIS server. Show less

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  TSS (Total Security Services) Ltd

  Jan 2014 - May 2015

  IT Support Officer

  As an IT Support Officer I am responsible for installing and configure new computer, laptop and peripherals according to requirement with company standard. Support any network problems and perform daily system monitoring, verify integrity. Perform regular security checks and verify completion of scheduled jobs such as backups and email spam filters. Working in Hyper V virtual environment, design and implement new server or support existing configuration. I am also responsible for the following tasks:• Responding to IT support tickets quickly and efficiently.• Working with end-users and troubleshooting to find the sources of new issues• Creating IT manuals for other team members & external staff.• Prepare laptops and all other software includes VPN setup for field team users.• Day to day problem solving includes user printing and scanning issue, windows login issue, WiFi connection.• Remote user support using team viewer.• Inventory management of IT equipment.• Disaster planning for common IT disaster scenarios.• Remote and face to face support to solve problem.• Maintain the PC installation and configuration of the Windows operating system and related software and rollout updates as required.• New user creates in active directory and mailbox create in exchange server.• Setup user with appropriate rights.• Distribution group create in exchange server.• Virtual server maintenance in hyper-v. Show less

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  EDreams ODIGEO

  Jun 2015 - Mar 2019

  Corporate IT Engineer

  As a corporate IT Engineer I am responsible for the following job:• Provide day to day IT support to end users in London office and users across the group both windows and MAC system.• Install the latest OS updates and patches on desktops as well as servers. • Manage and support the IT infrastructure in London office and maintaining the server estate both virtual and physical, managing the storage (NetApp) and virtual infrastructure, setting up and Maintaining Backup System.• Virtualise physical servers to enhance ease of management and decommisioning of out of support physical server.• Routine Maintenance of servers by installing latest patches and OS updates, antivirus updates and VMware tool updates.• Taking ownership of different support requests assigned via ticketing system (JIRA) and completing the tasks within time.• Making use of good understanding of IT systems to manage Active Directory Users and Groups, Group policies and VMware Vcenter platform.• Google email support and maintenance.• Maintain the hardware inventory and order new hardware.• Desktop management and deployment via SCCM • Mobile equipment setup for the user.• Monitoring the servers using Nagios and PRTG.• Support Cisco call manager users. Show less

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  HMM (Europe) Ltd.

  Apr 2019 - now

  IT System Administrator

  As an IT System Support I need to support around 120 users in the Europe Headquarter and UK Offices. Working as part of a small team, the IT System Help Desk will also provide second line support.• Install, Configure, and Manage VMware ESXi hosts and multiple VMware environments with assistance from other Infrastructure team members.• Manage Microsoft Windows Servers• Manage OS patching schedules and troubleshoot any failed backups using a third-party application, as well as basic group policy management. Run scripts to deploy and uninstall software and queries to organize management of Infrastructure systems. Manage patch reporting of these systems.• Install/decommission existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. by standards and project/operational requirements.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing systems and application logs, and verifying completion of scheduled jobs such as backups.• Active Directory- managing users, computers, and groups.• Support all IT equipment in Europe Head Office and other UK offices including server, pc, printer and network equipment.• Coordinate with co-worker and all Europe offices when IT issues occur and resolve it in timely manner. Show less