Lakitha Ramanayake PMP®

Experience

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  3W Global Education (Pvt) Ltd

  Aug 2012 - May 2016

  As a Marketing Team Lead my responsibilities were: • Conceiving, strategizing, and proficiently executing a diverse range of groundbreaking and inventive marketing initiatives that aim to captivate audiences, boost brand recognition, and drive business growth.• Nurturing and fostering the organization's brand identity in a comprehensive and all-encompassing manner that spans across various touchpoints, ensuring a consistent and resonant brand presence throughout the entire spectrum of operations and interactions.• Pioneering, advocating, and driving the forefront of technological advancements and innovative solutions to significantly elevate workplace efficiency, productivity, and overall operational excellence, thereby positioning the organization at the cutting edge of its industry.• Effectively overseeing and managing the strategic allocation, disbursement, and optimization of the organization's annual marketing budget, with meticulous attention to financial planning, resource distribution, and performance analytics, to ensure the most judicious and impactful utilization of resources for achieving marketing objectives and maximizing returns on investment. Show less

  • Marketing Team Lead

    Oct 2014 - May 2016

  • Marketing Executive

    Aug 2012 - Oct 2014
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  Gourmet Circle

  Aug 2013 - Jan 2017

  Designer Freelance

  “Gourmet Circle”, an exclusive Food and Beverage bi-monthly magazine for food wine connoisseurs of #SriLanka #lka #gourmetfood #wine #food #lifestyle #livingGourmet Circle has been a passion since its launch in 2014. Extending my creative skills on formulating the magazine had been truly an exemplary pleasure.

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  Sana Commerce

  May 2016 - Aug 2023

  Sana Commerce, a global E-Commerce solutions provider, offers the cutting-edge Sana Commerce Cloud. Seamlessly integrated with ERP systems like SAP and Microsoft Dynamics, it empowers organizations to unify and streamline ERP and e-commerce operations for enduring customer relationships.As a Project Manager:Established project timelines and ensured that projects were completed within the agreed-upon customer specifications, scheduled timeframes, and budget while achieving the deliverable milestones. Adhered to project-based line indicators assigned by the project management office. Played a vital role as an overall project manager for the assigned project portfolio which consists of 15 projects at any given time approximately valued at $1.5 millionServed as the primary point of contact for all the projects in my portfolio, engaging with customers to discuss business requirements, specifications, budget constraints, project timelines, managing RFIs, and RFCs, drafting SLAs, and creating agreements together with PMO and Invoicing.Streamlined customer support requests by implementing a DevOps system and established SLA agreements to reduce team overhead by 62%Collaborated with cross-functional teams, project managers, and owners to re-platform 47 SMEs and enterprise customers consisting of Microsoft and SAP ERPs while proactively assessing and solving risks with creative solutionsContributed to a company OKRs, in providing strategic consultancy and document training for a newly implemented project management tool (Celoxis, similar to Asana and Jira) which reduced PMO overheads by 7 hours per weekWorked closely with developers and QA to create documentation and relevant eLearning tools for SAP B1, MS GP, and SAP. This initiative notably reduced customer support requests by 15% in the first two months.Spearheaded process blueprint creation and technical architecture for a non-standard implementation that resulted in a 20% growth in new market expansion Show less As a Project Coordinator:The main point of contact for all the new and ongoing SAP B1 projects which was approximately 30 – 50 concurrent projects globally.Planned resources and managed a cross-functional team during the initial deployments while meeting deliverables agreed upon with the customer and PMO.Led the coordination of 20-35 concurrent SAP B1 projects valued between $2 million to $15 million, strengthening customer relationships in the US and South America.Monitored project progress while identifying challenges and brainstorming for future product improvements with the Product Owner and assisted in developing the user stories and epics based on customer feedback which resulted in 5% growth in customer retention Organizing meetings between the development team and the required internal and external stakeholders to conduct troubleshooting sessions, solution direction reviews, and project plan status reviews Initiated gap analysis prior to handing over the project to the necessary implementation team which lead to retaining 5 projects with high churn risk in the South American region Understanding customer inquiries and seeking out possible solutions with the relevant ERP development teams while evaluating possible risks and opportunities Documenting incremental feature releases for SAP Business One, Dynamics GP, SAP ECC, and S/4 HANA to be used by end users Show less As a Business Developer for Sana Commerce:Achieved the highest number of new business deals in the Australian market. Successfully retained a high-value enterprise customer at risk of churn with the support of the head of sales. Overachieved the quarterly sales target by an impressive 120%, garnering global recognition. Closed three deals in a single month, generating $35,000 in Monthly Recurring Revenue (MRR). Identified and implemented sales process improvements, introducing new touchpoints to help customers achieve their e-commerce goals. Played a key role in advocating for B2B e-commerce solutions for Microsoft Dynamics, SAP, and other ERP systems, enabling wholesalers, distributors, and manufacturers to excel in business transformation and online growth. Conducted research on sales process inefficiencies, leveraging ERP data to establish online sales channels and empower customers to reach their full potential. Maintained up-to-date knowledge of emerging trends in international business growth. Show less

  • Project Manager

    Sept 2021 - Aug 2023

  • Project Coordinator

    Aug 2017 - Sept 2021

  • Business Development Executive

    May 2016 - Aug 2017
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  PTL ONE

  May 2024 - now

  Integration Specialist