Nilanjan Bagchi

Experience

• 

  Reliance Telecom

  Apr 2000 - Aug 2001

  Network Engineer

  Provide network design, implementation, and operations support of customer networks using a wide variety of network technologies. • Responsible for design, support, and operations of multiple global customers. The sizes of each vary from 25 sites to 400+ sites operating within the North & South America, Europe, Asia, and the Middle East.• Implemented of multiple global projects consisting of multiple sites each utilizing a variety of technologies such as MPLS, VPN, BGP, QoS, P2P, Cisco and Juniper.• Architect for layer 2 design using our existing MPLS core to prove connectivity to our client based either through our backbone or one of our various partner services via other leased MPLS, VPLS, and Internet providers.• Support implementation and network connectivity for our core backbone consisting of various MPLS, VPLS, and Internet ingress and egress access points. Show less

• 

  Reliance Communications

  Sept 2001 - Jul 2010

  Service Activation Lead – WB, Bihar, Jharkhand Circle

  • A senior level technical position responsible for the provisioning and maintenance of network systems and customer service orders. • Work closely with Network and Architecture Engineering for the deployment of network systems supporting the timely implementation of all designated network resources. • Working closely with the Service Delivery Managers to ensure proper and timely delivery of service. • Handle customer’s escalations. • Leading the configuration, testing, turn-up of ordered services (circuits and hardware) in coordination with the Service Delivery Managers, circuit coordination and provisioning staff and field operations and type 2 (off-net) suppliers before handover to customer. • Provided the lead in successful handover of services to the customer and resolve. • Troubleshoot and resolve technical and provisioning service delivery issues and customer escalations both pre and post delivery of services to the customer• Identify, manage, control and correct configuration errors pre-delivery of service. Show less

• 

  GCX

  Aug 2011 - now

  • Develop and verification of DLR (Design layout record), add necessary details to existing DLR.• Validate new and modified provisioning scripts.• Testing of new/modified scripts in the lab before placing into the production network.• Identify the issues within the scripts and troubleshoot to ensure minimal configurations errors.• Configuration of customer services across production network, including on and off-net circuit segments.• Approve templates and service types for equipment configuration as provided by Network Architecture • Activate circuits for customer service.• End-to-end testing of customer service and trouble shooting of service segments, on and off-net.• Provide direct pre and post handover customer support to ensure proper function of services• Implement configuration as required by Network Architecture approved templates and service type.• Trouble shooting with vendor carriers for new partner circuits that completes customer services.• Timely handling of service configuration and provisioning• Comply with established service delivery processes and timelines.• Add clear, unambiguous and time bound comments on to the system, when tasks are in jeopardy or delay. Escalate significant delays to the Service Activation Manager, SDM and other management levels as appropriate.• Ensure no negative impact on production network during activation activities• Work closely with the Service Delivery Manager to ensure successful and timely service delivery.• Communicating network changes to the NMC• Maintain database integrity• Available to work after hours and for extended periods per the business requirement and provide on-call, after hours support as designated and detailed by management and the business needs• Train incoming new staff and less senior Service Activation Engineers• Develop scripts in support of service delivery and network hardware deliveries as needed Show less

  • Senior Manager - SME, Service Deliver, GCX

    Jul 2017 - now

  • Senior Manager, Service Delivery

    Jul 2017 - now

  • Network Provisioning & Activation Administrator

    Aug 2011 - Jul 2017