Vipin Tiwari, CPP, CSP, TAPA FSR, BCMS LEAD Auditor

Experience

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  Firstsource Dialog Solutions Private Limited

  Sept 2009 - Jun 2011

  Sr. Coustomer Service Associate

  Worked with First Source Ltd as a Sr. CSA, over there was taking care of Airtel Broadband NCR Customers technical query/Complaint.

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  Wipro Limited

  Mar 2012 - Mar 2018

  Sr. Executive

  1.Physical Security & Transport Security2.Risk Assessment & Loss Prevention3.Security Incident Investigation 4.Cross Functional Liaison 5. MOS Team Training & Manpower Management-Evacuation Drill-Mock Drill-Penetration Test6.Women Transport Security -Developed a plan for regularizing escort security operations for 24/7 transport cab facilities. 7.Electronic Security & Logical Security 8.Audit & Compliance 9.BCP -Reviewed the existing document for fit for purpose, strategic and operational framework. -Maintained adequate proactive and reactive capacity by frequent tests and continual improvements. -Active participation during BCP and extended support to the various business accounts in crises situation.10.Liaison with Local Government authorities -Planned, reconnaissance and Organized security arrangements during WIPRO marathon with Police. -SPOC for handling WIPRO cases with Police. -Ensured employee safety and upkeep of reputation of Brand image. 11.Customer Satisfaction -Enhanced customer interaction by organizing help desk facility, conducting surveys and taking feedbacks at frequent intervals. 12.Budgeting and Billing 13.Equipment Maintenance-FAS-PAS-CCTV (DVR & IP) Show less

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  Flipkart

  Mar 2018 - Mar 2024

  Senior Security Manager

  1.Security Management2.Logistics Security Management3.Physical Security & Loss Prevention4.Warehouse Security projects & services5.Emergency Response & Crisis Management6.BCMS Implementation at site7.TAPA Implementation at site8.Stakeholders Management9.Security Equipment Maintenance & monitoring10.Liaising with law, enforcement agencies11.Risk Assessment & Compliance Audit12.Security trainings and awareness 13.Budgeting and Billing14.Incident management & Security audits15.Developing and implementing security policies and procedures. Show less

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  Holcim

  Mar 2024 - Feb 2025

  Security and Resilience Manager - Country Operations

  Worked with HOLCIM as a Security & Resilience Manager and was responsible for Business Resilience, Emergency Response and Crisis Management planning and Testing, Security Representative for GDH and GHBS and was looking after securing people, facility and assets, VIP travel Security, third party due diligence, liaison with police, legal, regulatory bodies in case of any issues.

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  Zepto

  Feb 2025 - now

  Associate Director SLP

  Joined Zepto as an Associate Director SLP, Regional Head for West Zone