Caroline Ngumi

Experience

• 

  Dash Kenya

  Jan 2001 - Jan 2002

  Sales Assistant

  Entry level.

• 

  Optica Ltd

  Jan 2002 - Jan 2006

  Sales Executive

  Wonderful experience in sales, customer service and quality assurance.

• 

  Icons Technologies

  Jan 2007 - Jan 2012

  Sales Manager

  Being an achievement professional, I established and drove appropriate marketing and sales planning processes that deliver a clear set of marketing objectives, strategies and tactical plans for the coming period; and enable greater cross-functional alignment. With communication skills, I initiated communication with business customers and obtained new clients, and provided a high standard of service to existing customers. I come up with pricing strategies as well as managing stock levels. I developed marketing strategies for indirect and direct revenue growth. Furthermore, I drove marketing and sales activity to acquire, retain and grow our customer relationships. Show less

• 

  Aroma Fast Foods

  Jan 2013 - Jan 2016

  Restaurant Manager

  My commitment to this role was to ensure all work is completed to a high standard and complies with industry and legislative requirements. I managed work flow and operational efficiencies, through forecasting and planning initiatives. I developed and implemented plans to manage team workload, forecasting, and performance management initiatives.As a customer-focused professional, I handled customers' complaints and ensured that they are satisfied with the services. I oversaw stock management including obsolete stock clearance, loss prevention and stock takes. I maintained safety as well as food quality and hygiene standards. I coordinated staff training to ensure compliance with company policies and procedures. Show less

• 

  Oak Industries

  Jan 2016 - now

  Business Operations Manager

  As Business Operations Manager, I develop and implement strategic business plans and structures and risk management policies. I design and oversee new internal procedures and systems to streamline all operations. I assist in managing all aspects of human resources, including recruitment, training, and team/individual team management. With strategic planning, I prepare budgets and corporate sales plans and ensure sales and budget targets are achieved. I formulate strategic and long-term business plans, analyzing change and advising accordingly. I research and report on factors influencing business performance and operations. Additionally, I identify new growth opportunities. Show less