Darren Haydon

Experience

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  HSBC Securities

  Sept 2000 - Dec 2006

  Actively managing client service delivery for execution only stockbroking functionality.The company was originally Merrill Lynch HSBC however they were bought out solely by HSBC, at this point the MLHSBC and HSBC Stockbroker operations were merged. I was responsible for the relocation of the HSBC Stockbrokers order capture operation from London to Leamington Spa. This was completed successfully, on time and with little/no client disruption. The role required me to learn both order capture and helpdesk roles, develop full training materials, recruit a team of 14 people and train them on how the stock market works. Show less

  • Six Sigma Project Manager

    Apr 2006 - Dec 2006

  • Client Compliance Monitoring Manager

    May 2004 - Apr 2006

  • Order Capture and Helpdesk Manager

    Sept 2000 - May 2004
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  UBS Wealth Management

  Mar 2007 - Apr 2013

  • Primary support for key UBS client reporting application• Detailed comprehension of the data models for our many disparate systems and the ability to extract key information as required to facilitate investigation and correction of data.• Required to build strong links with key stakeholders, internal and external, ensuring that critical issues are resolved in a prompt and efficient manner.• Constant review of data integrity issues, ensuring where patterns occur that investigations are fully completed to understand and then fix the root cause.• Fully understand business requirements when dealing with issues, to ensure that outcomes are aligned to the business expectations.• Further Oracle database and associated SQL knowledge and applying this to undertake key analysis.• Develop Unix knowledge to provide secondary support to other key UBS applications.• Supporting the UBS e-banking application through its launch and providing ongoing support to clients• Provide support to 250 staff on multiple local applications ensuring systems remain accessible and secure. Show less

  • Application Support Analyst

    Apr 2009 - Apr 2013

  • Corporate Actions Analyst

    Mar 2007 - Mar 2009
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  Vanguard Australia

  Apr 2013 - now

  Managing the International Systems and Technology Run team.The team runs 24/7 with members in Australia, UK and US supporting all Vanguard International websites outside of the US, including locally the Australia Personal Investor platform.We adhere to strict ITIL processes and closely align with our product, development and client services teams to support the client experience. We are developing our support to promote resiliency and reliability through practical application of Site Reliability Engineering (SRE) practices. Show less - Leads resolution of production support issues. Defines, recommends, plans, coordinates and obtains resolution to production support issues. Ensures appropriate problem resolution and methodology is utilized and that production support resolutions are met as expected by internal clients.- Participate in the implementation of new services or enhancements to existing services that impact internal users. Leads and assists project leads in working with various stakeholders to execute all phases of the production implementation lifecycle. Works with appropriate parties to plan, schedule, coordinate and manage business activities required to deliver elevations and enhancements to the production environment. - Participates in the completion of all business activities including the identification of problems, gathering detailed requirements and information from business clients, reviewing supporting documents, coordinating resolution steps with impacted business units, and creating or revising user procedures and validating system elevations, whilst ensuring service level agreements are successfully met. Show less

  • Manager - International Run Operations and SRE at Vanguard Australia

    Aug 2020 - now

  • Senior Production Support Analyst

    Jul 2015 - Aug 2020

  • Production Support Administrator

    Apr 2013 - Jul 2015