Stephen Nicholson

Experience

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  SGC Consulting

  Dec 2001 - Aug 2002

  Network Engineer

  Built and installed most servers and PC’sBuilt and maintained Windows 2000 Server, 2000 Client, NT4, 98 and Small BusinessFull network installs and customer maintenance and troubleshootingCreated mail accounts and domains for full client access Handled all hardware and software issues

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  Freedom Mortgage

  Oct 2002 - Feb 2005

  Systems Administrator

  Built and Maintain entire Windows 2000 network including Microsoft exchange 2003, Legato, SQL, 2 Domain Controllers and 16 2000 ServersManage and maintain all servers and software Manage team of 6 in evaluating and distributing assignmentsFix and support all desktop and server issuesImplement and support Contour, MRG, Laser pro and EncompassHandle all accounts in active directory and group policyCreate mail accounts and domains for full client access through exchangeImplemented and maintain an SMS and SUS server.Travel to branch sites across the country to implement and maintain networkRemotely handle all server issues to the branch offices as well Show less

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  Subaru of America

  Apr 2005 - Feb 2006

  Tek Systems Administrator

  Handled all 1500 user and pc migrations from NT4 to Windows 2000 Domain.Built and maintained all user accountsImplemented and monitored all group policiesTroubleshot any and all active directory issuesCompletely took care of the ticket system and all 3rd level Desktop support.Was in charge of all back-ups for all the regions using Back-up exec and Net-back upBuilt Windows 2000 servers for the Novell MigrationControl and maintained all antivirus serversBuilt and maintained the 2000 exchange servers. Show less

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  Exelon Generation

  Feb 2006 - Oct 2007

  Windows System Administrator

  Create and Manage active directory and all group policiesManage exchange 2003 server and all user accountsBuild and manage all servers as needed, built and maintained Netbackup serverHandled most SMS issues for Nuclear energy domainIntegrate most 3rd party software to work with windows based clientsPushed Norton, XP and windows 2000 updates with SMSTier II and III support for Desktop and AD issues

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  SunGard Financial Systems - now part of FIS

  Jan 2008 - Jan 2009

  Systems Administrator

  Worked on all OU structure changes and Clean-Up in Active RolesCreated and Administered OU’s and Groups in Active RolesCreated and Administered all F5 remote accounts and devicesTier II Support for all Global IT and Desktop SupportWork directly with all business unit administrators with various issuesWorked directly with Blackberry and Exchange mail issues Software Development and Quality Control

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  Nicholson Technologies

  Jan 2009 - Jan 2011

  President / Technician

  Worked as a contractor on various Server and Workstation based projectsSupported most Small Business EnvironmentsAdded new Servers and PC’s to existing and new networks Installed switches, hubs and routersSet up and supported internet and E-mail accountsBasic over the phone troubleshooting in general desktop and network supportReplaced motherboards and cards.

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  Datwyler Group

  Jan 2010 - Jan 2012

  IT Manager

  •Manage IT team (Administrators and Helpdesk)•Equipment Procurement •Build and manage all servers as needed •Managed Active Directory, Group policy and Firewalls (Watchguard)•Lotus Notes Based Environment•Manage SAP integration and Troubleshooting•Maintain and document all corporate Policies•Integrate most 3rd party software to work with windows based clients•Implemented and maintained VMware Servers

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  Professional Recovery Services

  Dec 2012 - Apr 2013

  Systems Administrator

  Manage and maintain Microsoft Exchange and Active Directory, group policies and Sonic Firewall. Provide server-based and desktop support for end-users.

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  Zentis Group

  May 2013 - May 2014

  IT Manager

  Managed Active Directory, group policies and Sonic Firewall and provided support to users of Lotus Notes. Integrated 3rd party software into Windows-based environment. Maintained and documented all corporate policies. Implemented and maintain VMWare Servers (Oracle Virtual Box), and built and managed SQL and standard servers. Managed SAP integration and resolved associated problems. • Run and support Lotus Notes and Exchange servers• Supported an environment of 1000 users over 3 US Sites• Build and support all internal servers• Work with SAP Show less

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  Sunoco LP

  May 2014 - Oct 2017

  Sr. IT Specialist

  Escalation point between business lines and Infrastructure Services for operational support, Project Management, Asset Management and Management of the ARC printing contract.• Project management for ARC contract • Abacus install and rollout (ARC)• Ellis Preserve move and coordination for printers • VIP Support and troubleshooting• Equipment inventory, approvals and procurement• Escalated troubleshooting tickets and issues• Process documentation with all new or changed processes• Create and Distribute company wide communications for any IT changes Show less

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  Johnson Matthey

  Oct 2017 - Jul 2022

  • Head of Global Support Services AMAS (North & South America)• Managing support/operations of the Global Support Service Teams across 42 JM Locations AMAS• Managing the function teams' managers to effectively deliver the GSS service AMAS• Defining the strategy for GSS global support framework• Member of the IT Infrastructure & Operations leadership team• Implementing the IT Service Operations Customer Charter• Manage the overall local day-to-day Support Service activities & managing and supporting the deployment• Ensure that the local team contribute to the delivery of obligations of site expectations• Takes local responsibility for incident management, request fulfilment & event management process.• Actively contributes to Change Advisory Board meetings where required.• Manage customer perceptions of JMIT and build strong internal relationships.• Create site Budget along with approval for equipment procurement.• Build strong relationships with Service Delivery team and others to accomplish team objectives.• Build effective relationships with local site management or other resources as necessary to support the area Show less

  • Americas Regional Support Services Manager

    Mar 2019 - Jul 2022

  • Senior Technical Support Manager

    Oct 2017 - Mar 2019
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  AVEVA

  Jul 2022 - now

  • IT EUS Americas Manager

    Jul 2022 - now

  • IT EUS Americas Manager

    Jul 2022 - now