Michael Arthurs

Experience

• 

  Waverley Fitness Centre

  Jan 1994 - Jan 1996

  Assistant Centre Manager

  Contributed to sales, marketing, and promotional campaigns Established and managed personal training programManaged member accounts and staff recruitmentDesigned exercise routines and conducted group exercise coursesPerformed client service activities

• 

  Association of Tennis Professionals

  Jan 1994 - Jan 1994

  Events Coordinator / Instructor

  Managed all logistical support for the “Corporate Cup Run”, Melbourne, AustraliaProvided all support as Tennis Coach/Manager for the Association of Tennis Professionals (ATP) tour worldwideServed as instructor of English, golf, tennis, snowboarding, and basketball for private institutions in Switzerland

• 

  Hotel Le Mirador

  Jan 1997 - Jan 1997

  Fitness Centre Manager

  Led team of fitness professionalsCreated and implemented new guest fitness activities and tennis programsProvided role of resort Tennis Pro through VIP personal instructionMonitored and performed client servicing to ensure customer satisfaction

• 

  Chemoli International

  Jan 2000 - Jan 2000

  Purchaser, Technical Department

  Performed acquisition of spare parts from International Marine SuppliersResponsible for ship broking and negotiation with international suppliers

• 

  Wallstreet Institute

  Jan 2001 - Jan 2006

  Manager

  Responsible for sales and management of English language schoolServiced existing contracts and progress of students to maximize enrolment renewalsManaged staff of 12 individuals, including instructors and administrative personnelDeveloped creative and aggressive marketing campaigns to acquire new clientsNegotiated contracts for corporate and individual accountsAnalyzed, forecasted, and reported financial figures

• 

  UPS

  Jan 2006 - Jan 2011

  Account Executive

  Managed and grow a portfolio of 120+ company accounts with annual budget of over 3 million CHFConducted customer training for UPS systems, tools, and web servicesProvided service support and administrative assistance to optimise retention and minimize churnAnalysed customer trends and business operations to identify revenue opportunities

• 

  UPS

  Jan 2012 - now

  Area Sales Manager

  Responsible for Small Packages and Freight Forwarding sales teams of eight people in Swiss French and Italian regionsEngage in formal and informal account strategy development with team members to build sales planning skillsProvide behavior specific feedback to demonstrate the effective use of sales and negotiation skillsCommunicate market trends and competitor information to support the sales team in opportunity developmentShare feedback on market issues with senior management to identify local volume development opportunitiesDiscuss sales results with team members to create a comprehensive sales team action plan to measure improvementTrain Account Executives (AEs) to review customer information and understand customers’ account status using the Customer Relationship Management (CRM) applicationsMonitor account performance information to track sales performance to objectivesReview established sales metrics to assess individual and group performance Show less