Wendy Steward

Experience

• 

  Fox Communities Credit Union

  Apr 2006 - Jun 2014

  Branch Manager

  *Balancing, auditing, security testing.*All performance reviews for staff of 16*Supervision of staff on a daily basis*Monthly coaching sessions with teller and MSR staff to motivate and help them to achieve their monthly sales goals..*Relationship building and member retention to grow the branch as well as the Credit Union.*Opening/closing/monitoring and auditing of Safe Deposit boxes*Supervision of Mailroom and all incoming and outgoing mail as well as courier bags.*Hiring, firing and disciplinary action for staff*Training and developing staff including tellers, MSR’s, Vault Teller and Teller Supervisor*Security for building *Contacting vendors for building maintenance including grounds keeping, snow plowing and shoveling, heating, cooling, atm, drive up equipment etc.*Scheduling for staff to stay within hours defined in staffing module*Monthly staff meeting to define goals and go over necessary information Show less

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  Fidelity Bank

  Jun 2014 - Jan 2017

  Customer Service and Operations Manager

  Sales coaching, managing deposit side of the bank - all branches, staffing, scheduling, writing policies and procedures, training policies and procedures, all duties included in managing tellers and personal bankers, balancing, etc.

• 

  Huntington National Bank

  Jan 2017 - May 2017

  AVP/Branch Manager

  Sales and sales coaching, managing, lending, staffing, schedule etc.

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  First Business Bank

  Jul 2017 - Nov 2023

  Senior Client Relationship Specialist

  • Senior Client Relationship Specialist

    Jan 2019 - Nov 2023

  • Client Relationship Specialist

    Jul 2017 - Jan 2019
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  BLC Community Bank

  Nov 2023 - now

  Branch Manager