Emily Gall

Experience

• 

  Haggen, Inc.

  Apr 2007 - Jun 2008

  Service Deli Clerk

  I worked in the service deli preparing and serving ready-to-eat cold cuts, salads, sandwiches and assorted hot foods.

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  The Driver Training Group (SWERVE Driving School & 911 Driving School Franchise Corp.)

  Jun 2008 - Oct 2010

  Content Management Specialist

  Managed, authored, and edited content for a web-based new-driver training program with tight deadlines and minimal supervision, forming a bridge between authoring and coding teams.Essential link between Drupal coders and content authors; took quizzes, games, and other interactive content authored in Word and devised methods to translate them into platforms based in Drupal.Regularly used Microsoft Office and Open Office; extensive use of Windows and Mac Platforms.Performed many other general administrative tasks as needed, including data entry, document and file organization. Show less

• 

  Nintendo

  Oct 2010 - Dec 2015

  Managed conversion, editing, QA testing and publishing of first and third party videos on Nintendo eShop.Set up and performed QA testing for new first and third party games to be released on Nintendo eShop. Set up, reviewed and published merchandising plans for front page catalogs to be released on Nintendo eShop.Registered and published communities to be released on Miiverse.Managed process improvement project for price promotions that improved efficiency and decreased error rates in production environments from over 40 in the first three quarters of 2015 to 1 in the 4th quarter.Worked with Nintendo partners to provide asset submission requirements and deadlines for games, videos, price promotions and more.Maintained documentation detailing all submission requirements and deadlines and distributed to 1st and 3rd party partners as necessary.Maintained an internal calendar of Nintendo eShop releases and activities.Worked directly with internal and external partners to manage scheduling, editing and publishing of videos on the Nintendo Video service.Worked closely with internal marketing teams to plan and execute digital price promotions, offers and other campaigns. Show less Authored bug reports to be sent directly to publishers upon completion of testing.Performed in depth language testing for in-game text and electronic manuals in French on first and third party games to be released on Nintendo platforms including Wii U, Nintendo 3DS, Nintendo Wii and Nintendo DS and DSi.Performed software testing for first and third party games to be released on Nintendo 3DS, Nintendo DS, Nintendo Wii and Nintendo Wii U.Performed QA testing on Nintendo eShop for Wii U and 3DS, DSi Shop and Wii Shop channel for new digital titles prior to release.Worked on over English to French localization tasks as needed.Managed team's daily tasks.Trained new team members on electronic manual and language testing. Show less

  • Associate Digital Operations Coordinator

    Oct 2013 - Dec 2015

  • Associate Bilingual Product Tester

    Oct 2010 - Oct 2013
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  Amazon

  Feb 2016 - Feb 2024

  2019- 2020: Owned project roadmap for strategic partnerships team - responsible for intake of new requests from business development and account managers, data driven prioritization against current roadmap items and partnering directly with product managers and engineering teams to prioritize tech solutions for projects with highest impactManual process owner - centralized execution of manual processes for Merch by Amazon brand partners. Streamlined process and launched automated solutions where possible; key areas of ownership were bulk product submission, heat transfer neck hits, reporting and account approvalReporting for account managers - Wrote SQL queries and launched dashboards updated daily for account managers to track brand performanceOwned weekly and monthly business updates and metric reports, presented callouts to leadership2017 - 2019: Owned all program metrics, KPIs and reporting for Seller Support program, spoke to program performance and goals in weekly meetings, wrote regular program updates for leadershipManaged all associate training and SOP content for Seller Support team membersExpanded Merch by Amazon support to the UK and GermanyBusiness POC for Seller Support - Transitioned Merch by Amazon support from business team to Amazon Seller Support in 2018Set seller support program goals for response time, case handle time and and launched calibration process with Seller Support to ensure associate adherence to SOPs Show less Use internal Amazon systems to test digital content on Amazon Echo, Fire TV, and Fire Tablets.Download, install, and test Amazon’s digital content to ensure it meets Amazon’s high quality bar and adheres to Amazon’s content policiesWork with the program management team to address content issues as requiredMaintain detailed and accurate evaluation notes on issue trackingIdentify and champion process improvement ideas and systems enhancements that could increase the productivity or quality of our content operationsAbove all, play a vital role in helping us meet daily catalog goals while protecting high-quality customer experience Show less

  • Program Manager II

    Dec 2020 - Feb 2024

  • Program Manager I

    Dec 2017 - Dec 2020

  • Content Test Specialist

    Feb 2016 - Dec 2017