ThuanKoon New

Experience

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  Defence Materiel Organization, DSTA

  Jul 1995 - Mar 1997

  Project Engineer

  Supporting Ministry Of Defence

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  Sulzer Chemtech Pte Ltd

  Mar 1997 - Mar 2000

  Sales And Project Engineer

  Sales and Technical Supporting Oil & Gas / Chemical Processing Industry in Asia Pacific

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  Ingersoll Rand South East Asia (Pte) Ltd

  Apr 2000 - Jun 2004

  Marketing Specialist

  Air Solution DivisionAsia Pacific

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  3M

  Jul 2004 - Mar 2007

  Assistant Marketing Manager

  OHES Division Support Oil & Gas, Aerospaceand Pharmaceutical Industry

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  Flowserve Corporation

  Apr 2007 - Oct 2013

  Business Manager

  • Generated new business with business initiatives and strategic plans.• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.• Negotiated and closed long-term agreements with new customers in assigned territory.• Established relationships with key decision-makers within customer's organization to promote growth and retention.• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.• Developed new proposals, contracts and procedures to draw in more customers and streamline work operations.• Achieved sales goals and service targets by cultivating and securing new customer relationships.• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.• Directed sales support staff in administrative tasks to help sales reps close deals.• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.• Prepared sales presentations for customers showing success and credibility of products. Show less

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  Kennametal

  Oct 2013 - Aug 2019

  Enterprise Services Manager, Asia

  • Developed and maintained positive relationships with customers to build rapport and trust.• Developed department processes and procedures to boost customer satisfaction.• Implemented strategies to increase customer service satisfaction ratings.• Developed customer loyalty programs to increase customer satisfaction.• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.• Defined clear targets and objectives and communicated to other team members.• Successfully managed budgets and allocated resources to maximize productivity and profitability.• Leveraged data and analytics to make informed decisions and drive business improvements.• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Show less

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  SupplyPoint

  Feb 2020 - now

  Business Development Manager, Asia

  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.• Negotiated and closed long-term agreements with new customers in assigned territory.• Reached out to potential customers via telephone, email, and in-person inquiries.• Established relationships with key decision-makers within customer’s organization to promote growth and retention.• Kept meticulous customer notes and updated account information in company databases.• Scheduled and implemented product promotions in accordance with available inventory and staff resources.• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.• Developed new proposals, contracts and procedures to draw in more customers and streamline work operations.• Demonstrated products to show potential customers benefits and advantages and encourage purchases.• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience. Show less

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  Horizan Pte Ltd

  Jul 2022 - now

  General Manager

  • Implemented operational strategies and effectively built customer loyalty.• Analyzed market trends and competitor activities to create competitive advantages.• Collaborated with partners and principles team to develop innovative solutions.• Developed and implemented strategies to increase sales and profitability.• Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.• Implemented innovative programs to increase customers' loyalty and increase sales.• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.• Interacted well with customers to build connections and nurture relationships.• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.• Implemented business strategies, increasing revenue and effectively targeting new markets. Show less