Brittany Gullickson

Experience

• 

  Cox Communications

  Sept 2004 - now

  Provided a variety of customer service support duties to customers including: Answering incoming customer calls for technical support. Answering and directing customer billing request. Scheduling a variety of service and sales orders into the ICOMS GUI billing system Provide technical support by performing the following duties: Assisting customers with technical problems over the phone by performing troubleshooting techniques. Effectively diagnosing and resolving technical problems for customer through use of technical tools, active listening and effective communications. Schedule service repair calls and service request orders into the ICOMS GUI Billing System. Show less

  • Manager, Contact Center Analysis

    Sept 2018 - now

  • Receivables Management Supervisor

    Jun 2015 - Sept 2018

  • Senior Collections Specialist

    Apr 2014 - Jun 2015

  • Collections Support Specialist III

    Sept 2012 - Apr 2014

  • Collections Specialist I & II

    Mar 2009 - Sept 2012

  • Retail Sales Representative

    Oct 2006 - Mar 2009

  • Switchboard Operator

    Sept 2005 - Oct 2006

  • Technical Support Specialist I & II

    Sept 2004 - Sept 2005