Ricky Roman

Experience

• 

  Time Warner Cable

  Feb 2006 - Dec 2012

  Classified as PM (Preventative Maintenance Tech) performed system sweeps for both forward and return paths, low outage times, maintained line problems minimal. Monitored hub return performance, tracked and repaired noise issues. Met or exceeded company goals and rated in the top monthly perfomance charts. Certified BDS (Broadband Distribution Specialist) by SCTE. Installed and serviced all lines of business. Isolate, troubleshoot, and repair issues both in the home and drops. Learned new innovations and adapted them into my skills. Complete understanding of HSI/Voip protocols along with home networking. Good communication and customer satisfaction. Helped train new employees and assisted in difficult issues with services.

  • Maintenance Technician 3

    Dec 2009 - Dec 2012

  • Field Tech

    Feb 2006 - Dec 2009
• 

  Time Warner Cable Business Class

  Dec 2012 - Dec 2013

  Construction Technician

  Manage multiple commercial build projects along with contractors to walkout, make design changes on the fly (if needed), answer questions/requests from clients, follow up with city/pole/highway permits all while meeting clients expectations of professionalism and completion deadlines.

• 

  Time Warner Cable

  Nov 2013 - Dec 2017

  Fiber Technician

  Coordinate fiber maintenance related activities for nodes and Business Class customers fed from the assigned hub with other departments as necessary.In coordination with the Construction Fiber Team perform corrective actions to repair any problems affecting fiber or fiber related equipment from the Headend to and through each hub to the node.Assure proper alignment of the optical path and RF levels between the Hub and the Node (forward and return setup) including but not limited to transmitters, receivers, monitoring equipment (Pathtrack), QAMs, and CMTS.Perform and / or coordinate with other departments all testing of fiber networkActivate new nodes as required by new build construction or through segmentation work.Perform Commercial fiber customer activations, including hub, field and customer premise work.Assist in the installation, repair and maintenance of headends and earth stations as necessary.Perform standby duty/on-call for emergency repairs on a rotating basis. Show less

• 

  Spectrum

  Dec 2017 - now

  ISP Engineer IIIMost recent responsibilitiesOversee 10 NTX RDOF hub buildouts in East Texas and guide GC along with Vendors on keeping playbook compliance.Provide on-going guidance and advice on procedures to allow seamless equipment turn ups with all verticals ahead of schedule.Boots on the ground service for CBO optical, CBO Core, and Access Network to allow access to their equipment when the site does not have connectivity via transport and complete pre-configs.Project management – Holding GC and all vendors accountable on keeping strict timelines on site readiness as each individual project affects overall project completion target date.Provide upper leadership RF engineering analysis per site to allow them to make an informed decisions on providing OTA service to rural customers. Participate in multiple various leadership calls to discuss progress with the RDOF buildouts and drive an issue to resolution.Responsible for the delivery of high quality off-air, and digital transport programming up to the outside plant, utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, fiber optic transmission, Cat6e to name a few typical technologies.This includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE), Hubs, OTN.Perform HE and facility TQA inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards. Implement approved MOPs.Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.Work on projects, systems, issues of moderate to medium complexity surrounding network planning, configuration and optimizations.Completed and certified on the following SCTE courses: BDS, BTS, BTCS, DVEP. Show less

  • ISP Manager

    May 2023 - now

  • ISP Engineer

    Dec 2017 - Sept 2023