Imran Khan

Experience

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  Health Tv ( Ziauddin Enterprises Pvt Limited )

  Dec 2010 - Oct 2011

  Trainee Engineer (Broadcast)

  - Routing implementations in primary control room (PCR) & master control room (MCR).- Technical responsibilities for the Indoor shootings design of broadcast studios.

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  Crystallite Pakistan - (PVT) Limited

  Sept 2011 - Feb 2014

  Network Operations Engineer

  • Monitoring, managing and troubleshooting VoIP soft-switches like Sippy Soft, JVS & VPS.• Liaising up with different VoIP operators to improve QoS and for the interconnections processes.• Performing call routing per business team requirements.• Commissioning & configuration engineering for different wireless setups.• Technical Documentation.

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  Viacloud W.L.L Manama, Bahrain.

  Feb 2014 - Jul 2014

  Network Operations Engineer

  • Responsibilities includes creation, testing & commissioning of VOIP circuits with Tier-1 VoIP operators.• To perform softswitch routing/traffic shaping, monitoring, config and debug VoIP links.

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  Atyaf Telecommunications & Infrastructure W.L.L Bahrain

  Jul 2014 - Jul 2015

  Network Engineer

  • To troubleshoot issues with the network in order to make it run more efficiently and to avoid future problems.• To proactively monitor the network availability and maintain IPTV/OTT subsystems such as content feeds, head-end devices like transcoders, encoders, IRDs, STBs and TV-Apps.• To look after the application, origin, delivery and the storage servers.• To look after the Data Center operations using network monitoring tools to handle day-to-day Issues and• To perform beneficial network updates whenever available.• To operate and maintain back-office operations with the middleware of Minerva Networks.• To produce various technical documents and technical diagrams.• To identify and coordinate the troubleshooting activity along with team members, third party vendors and partner operators. Show less

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  LSS Technologies W.L.L, Muharraq, Bahrain.

  Aug 2015 - Nov 2016

  Network Engineer

  • Network design, installation, configuration, integration ,testing and maintenance of Video Conferencing solutions, IP PBX, wireless LAN setups & CCTV security systems.• Commissioning and installation of various video management and storage server systems.• Conducted site surveys and provided sales engineering support, includes collecting and recording detailed operational, functional and technical requirements.• Developed project scopes, projects take-offs & BoQ to rolling out projects.• Designed surveillance plan and managing roadmap for various facilities under the ministry of interior.• Conducting weekly meetings to handling customer issues and trouble tickets.Worked as a Project Engineer to the following missions:• Surveillance system design and Installation -Ministry Of Interior, Bahrain.• Designing and implementation of wireless LAN setups in residential and commercial entities. – Havaar Island, Bahrain.• Commissioning of video conferencing, structured cabling & IP PBX systems. –BDF Hospital, Bahrain. Show less

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  Anevia

  Nov 2016 - Jan 2021

  Operations & Support Engineer

  • Linux Server Administration (Debian) and to maintain 1000+machines.• Monitoring IPTV gateways and servers VoD Linux (Debian) on a recreation center of 1000+servers.• Installation and maintenance of servers (Middle-east, Asia & Africa) at customers premises.• Data center and satellite up-link intervention in middle-east for fault-maintenance at network layers1/2/3 or for the installation purposes.• Customer training (en / hindi / urdu) in Africa, Asia, middle-east regions on-sites or remotely.• Issues reproduction in the lab environment to escalate with the concerned team.• Communication with the different internal R&D, benchmark, product management and logistic teams via SAP and related tools.• Tickets management via RT, OTRS & Freshdesk.• Global help and live desk engineer (en / hindi / urdu)• Writing technical procedures and documentation for the customized projects.Pre-Sales Engineering:• Technical analysis on the requirements and to proposing the feasible IPTV streaming solution.• BoQ and channel-lineup preparations.• Offered after-sales assistance to a successful deployment. Show less

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  Ateme

  Jan 2021 - Nov 2021

  Technical Support Engineer

  • Managed IPTV & OTT platforms, troubleshooting issues and handling tickets remotely and on-site.• Led project deployments and POCs, escalating bugs to R&D through detailed debugging and issue reproduction.• Provided technical support to local sales teams, attending client meetings, and offering product training.• Authored technical solutions and procedures for recurring issues.Projects: OTT project at DU Telecom.

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  VITEC

  Nov 2021 - Nov 2022

  Technical Support Engineer / Consultant Engineer

  • Managing CDNs, OTT platforms elements like streaming servers, Backoffice and the origin/delivery servers.• Acting as a TAM, to which I lead new project deployments, expansions, upgrades and system engineering tasks.• Handling day-to-day tickets. Escalating bugs to R&D through detailed debugging and issue reproduction.• Provides technical support to local sales teams, attending client meetings.• Working with team on knowledge base articles and writing technical procedures.Projects: Expansion project at Intigral Saudi, upgrade/scaling Dubai platform. Show less

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  Broadpeak

  Dec 2022 - now

  Technical Support Engineer

  • Managing CDNs, OTT platforms elements like streaming servers, Backoffice and the origin/delivery servers.• Acting as a TAM to a few accounts, to which I lead new project deployments, expansions, upgrades and system engineering tasks.• Handling day-to-day tickets. Escalating bugs to R&D through detailed debugging and issue reproduction.• Provides technical support to local sales teams, attending client meetings.• Working with team on knowledge base articles and writing technical procedures.Projects: Expansion project at Intigral Saudi, upgrade/scaling Dubai platform. Show less