Ravi Sharma

Experience

• 

  INS E Solutions Ltd (Central Board of Excise & Custom Project)

  Feb 2011 - Mar 2013

  Project Trainer & Quality Incharge

  Started my carrier with Wipro (CentralBoard of Excise and Custom Project) on INS payroll.I started my carrier as helpdesk executive and later worked as Project Trainer & Quality Incharge.

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  Wipro

  Apr 2013 - Mar 2015

  I worked in Whirlpool Of India Ltd as Senior Engineer on retainer role with Wipro.Responsible to resolve hardware and Software relates issue for senior users. Responsible to support IT equipment at Whirlpool Production line like Bar Code Scanner,RF Scanner, Zebra Printers and UPS. Responsible to resolve Whirlpool Google related issue for Calendar, G Drive and Hangout and sheets.Responsible to resolve Networking issues on L1 level and coordinate with Networking Team for L2 issues.Responsible to provide hands and feet support for hardware issues in Server.Responsible to take backup on Tape Library.Responsible to create gate pass on request by online tool Show less I worked as Asset Incharge in JCB India Ltd on retainer role with Wipro Infotech. Managed 57 locations IT Asset with 3 CAT A (Ballabgarh ,Pune, Jaipur) locations Managed IMAC Records and shared with Customer weekly Managed Canon Printers refilling data and shared with customer Coordinated with Vendors like Stellar and Canon, HP, Lenovo, Dell for their services. Handled PC Refresh and Disposal activity of all 57 locations Maintained IT Asset in E helpline tool provided by Wipro. Maintained Asset aging , warranty and AMC status Maintained IT Store and shared Store stock weekly with customer Show less

  • Senior Engineer

    Jun 2014 - Mar 2015

  • Asset Managment

    Apr 2013 - May 2014
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  Wipro

  May 2015 - Jun 2017

  Administrator

  I worked as Administrator in Whirlpool Of India Ltd (Gurgaon Corporate Office) on Wipro Payroll.Managing customer’s 63 location (PAN India) IT Assets included 5 CAT A(Head Office,3 Plants and R&D Center ) Managing Asset Movements to all 63 locations from Gurgaon Head Office.Responsible to maintain all IT Assets in (Service Now) Customer provided tool.Responsible to create and edit all IT Asset records in Service Now tool. Maintain Asset aging, warranty and AMC status.Responsible to manage IT Assets requirement at all 63 locations.Responsible to make IT Asset scrap note. Responsible to maintain IT consumable item records and fulfill the requirements.Responsible to get insurance cover for all assets.Responsible to provide IT setup for new warehouse or Branch Office.Maintain IT Store and share Store stock weekly with Customer.Handle PC Refresh and Disposal activity of all 63 locations. Handle Asset PAV Activity of all 63 locations and coordinate with engineers and share the report with Customer after Validation and consolidation.Maintain Gate pass records and share with Customer fortnightly.Maintain IMAC Records and asset tag with Invoice and PO no. Maintain Rental Asset allotments and DE installation.Vendor Management like: - Stellar data recovery, HP, Tata, AT&T, Lenovo, Epson, Dell, APC, Computer Junction etc.Responsible for IT Asset Audit with Finance Asset RegisterResponsible to get resolve all AMC related queries with IT Hardware on PAN India level. Show less

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  Zomato

  Jul 2017 - now

  I am working as a Senior Technical Analyst and providing Google workspace and application support globally.

  • Information Technology Team Lead

    Jan 2022 - now

  • Senior Technical Analyst

    Jul 2017 - now