Menna Nasr

Experience

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  University of Guelph

  Jan 2022 - Sept 2022

  IT Support Intern

  ● Supported in the setup, configuration, and upkeep of workstations, computers for Windows 10 and Mac OS devices.● Provided phone support to assist customers with authentication issues, installing OS updates, and troubleshooting network connections, and mapping printers on the network.● Assisted in the setup of Cisco AnyConnect VPN for staff members and students and establishing remote desktop sessions.

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  Johnson & Johnson

  Jan 2023 - Sept 2023

  Network Engineer

  • Assisted with migration of DMVPN environment into SDWAN with deployment of devices and implementing policies. • Conducted complex software, network troubleshooting and monitoring within the IT systems environment through preventative maintenance.• Interfaced with clients to determine needs through ServiceNow ticketing system.

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  WAVZ for Digital Transformation

  Oct 2023 - Jun 2024

  Senior NOC Engineer

  • Monitored network devices in Egypt Postal Offices for network performance, capacity and identifying potential issues regarding compliance with SLAs. • Adjusted configurations to limit port utilization and traffic segmentation with links such as fiber, ATMs, STMs and 4g broadband. • Experienced in troubleshooting DMVPN tunnels, BGP/EIGRP peerings, VLANs, and policy routes with 8000 Cisco IOS routers. • Created technical training documentation for new hires about basic networking knowledge and navigating the monitoring systems and ticketing system. Show less

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  ServerHub

  Jul 2024 - now

  Network Engineer

  - Troubleshooting datacenter networks- Working on, building, and troubleshooting worldwide backbone networks- Working with Juniper equipment (eg. QFX, MX and EX Routers)- Managing network hardware especially Juniper, Arista, Cisco, and Mellanox devices- Working with L2/L3 protocols such as OSPF, BGP, VRRP, BBR, MPLS- AS Path Filtering, BGP Communities, BGP Blackholing, Policy-Based Routing