Mike Hucko

Experience

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  GFL Environmental Inc.

  Sept 2014 - Dec 2014

  Environmental Technician

  Prepared and collected both soil and water samples to ensure each sample was compliant with production verification proceduresPerformed site maintenance to comply with Environmental compliance approvalPerformed data entry for Bio cell progress monitoring & Storm water management pond discharge

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  Apex Reforestation

  May 2015 - Aug 2016

  Tree Planter

  Knowledge of tree species and forest management.Planted in inclement weather conditionsPerformed heavy lifting (up to 70 lbs) safe hauling, loading and unloading trucks and trailersWorked long daysMonitored tree quality and land density to ensure planted trees had optimal opportunity for growth.

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  Marsh

  Jan 2016 - Apr 2016

  Insurance Assistant

  Assisted client representatives with projects and casesHelped organize clients claims and insurance policiesFiling both online and client folders

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  Earthroots

  Apr 2017 - Aug 2017

  Canvass Director

  Earthroots a grassroots conservation organization dedicated to the preservation of wilderness, wildlife and watersheds in Canada, with a focus on Ontario.-a strong advocate and agitator for wilderness preservation in Ontario, combining grassroots campaign strategies with effective research and educational programsMaintained an excellent knowledge of Earthroots campaigns and a personal canvass average above quota.Recruiting, interviewing, training and when necessary, dismissing canvassers. Training and supervising field managers. Maintaining positive crew dynamics and morale. Providing on-going training for the canvass crew Show less

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  Intimate Tours (Seasonal)

  Jul 2017 - Sept 2018

  Co-Founder

  Brand Development-create the vision of intimate tours -partner with small local businesses & maintain relationships with key stakeholdersOutreach -partner with stakeholders; we are happy to be partnered with Airbnb, highmountain tea, Caribbean corner & the witchesbrew to date. -maintain partnerships through open communication & collaboration Customer Service -manage clients’ expectations of the tour; deliver what is promised to them -provide exceptional customer service to the guests; e-mailing guests prior to arrival, inquire about special requests, e-mail guests once they are done the tour-handle administrative duties; responding to the inbox, maintaining clear & effective communicationMarketing -manage & update content on social media; instagram -manage & update content on airbnb platform -direct promotional video; organize actors & vendors, -manage ticket prices and sales Show less

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  Duffy & Associates Design Build

  Sept 2017 - Dec 2017

  Intern

  Winner of Best of Houzz 2016 for Client Satisfaction.-provides construction management, design and consulting services. Duffy & Associates manages projects of many scales and across many building types — residential, commercial and institutional projects, from complete buildings to detailed renovations. - constantly pursues more effective ways to integrate design with construction: ideas with execution. -Employs green building practices and systems wherever possible, comprehensive consulting to best inform our clients’ understanding of, and opportunities to embrace green building solutions. Responsibilities include: Reporting directly to the Site Supervisor and/or the Project Manager. Perform tasks such as demolition, carpentry and finishing works, as well as other tasks as assigned by the management. Show less

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  Green Shift

  Dec 2017 - Apr 2018

  Environmental Facilitator and Client Relations

  As Environmental Facilitator and Client Relations (Sales & Business Development focus) I instill Green Shifts philosophy, maintain and build strong business relationships and ensure that everyone stays focused and enthusiastic about Green Shift and environmental issues.Duties include: - Answer Phone & Email inquiries.- Enter Orders, Send Order Confirmations & Calculate Delivery Rates- Review All Orders before being finalized to spot & address opportunities for improvement, assess and log notes about each accounts level of environmental commitment, identify gaps etc.- Perform Account Analysis - Run weekly reports from Quickbooks, put into excel to analyze trends, spot problems, opportunities and develop plans for proactive outreach for the week ahead.- Proactive Outreach: Call and email clients/customers/prospectives to help with any issues that have been identified. Show less

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  Greenhouse

  Apr 2018 - Aug 2018

  Educator & Shopkeeper

  Responsible for assisting in the day-to-day operations and financial success of the store. Model and uphold Greenhouse’s core values in every interaction, whether with customers, fellow team members or management alike.Some of the duties include:- Provide sincere and courteous customer service; educate customers on our brand, products, and services- Have a thorough understanding of daily operational requirements; work as an active member of the team to accomplish tasks and achieve sales goals- Build a healthy rapport with customers; strive to gain customer and brand loyalty- Assist in minimizing waste and reducing losses at store level; safe cash handling- Maintain cleanliness of store; perform additional visual merchandising and maintenance procedures- Understand and take ownership of performance indicated for sales and services- Provide timely communication, feedback and recognition Show less

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  Sullivan English Learning Centre

  Oct 2018 - Apr 2020

  English Second Language Instructor

  90% of my role was to work with children, adolescents, and adults to help them improve in their English skills as well as exchanging cultural lessons. It was my role in the classroom to create engaging activities in English for the students, such as hands-on activities, discussions, and lessons.10% of my role consisted of delivering our training programs, conducting weekly meetings, reporting any student-instructor issues, updating the curriculums, and coordinating with the Head Director regarding any issue Show less

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  Oxford English Academy

  May 2020 - Apr 2021

  Head English Instructor and Academic Program Coordinator

  As an ESL Instructor, I work with children, adolescents, and adults to help them improve in their English skills. I create engaging material in English for the students, such as hands-on activities and lessons. I facilitate discussions and aid a deeper and comprehensible learning. As an instructor, I focus on strength-based approaches for the students and help them develop natural interests in the language.As program coordinator, my duties consist of pre-screening applications, assessing participant's language level, meeting with families to discuss program details, participating and assisting with Open Houses and other school activities, hiring language instructors, conducting monthly meetings for staff, building and reviewing the curriculum materials, and identifying marketing strategies to further promote programs. Show less

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  Crimson Education

  Jun 2021 - Apr 2024

  As a Team Lead for Customer Success, I am the primary support and first tier of management for the Customer Success Managers within Canada and the United States. I support and assist team members to ensure focus on providing an outstanding client experience, successful delivery of Crimson services and achievement of student goals. I monitor student outcomes and performance for all students in my market, responding to early indications of any issues with mitigation plans in collaboration with other service delivery team members Provide ongoing coaching and performance feedback to my direct reports.Deliver strategic communications around change management and effectively align team goals with company goalsBuilding and maintaining strong cross-functional relationships with other Crimson team members and management. Show less As a local partner to the student and their family we are responsible for informing other team members of cultural or local expectations and requirements and contributing to the continuous improvement of Crimson services in our region.Proactively organize meetings and interactive communications with students, parents and internal team members as required to to check-in, update on progress, support students to stay on schedule with milestones and ensure client satisfactionBe the main point of contact to customers, with an emphasis on parent liaison.Coordinating and allocating students and tutors/mentors in conjunction with the Tutor/Mentor Management team.Facilitate meetings with customers and strategy team to create strategies for client tutoring and/or consultingMonitoring and reporting on student progress and strategically intervening where necessary for the benefit of the student. Show less

  • Team Lead, Customer Success, USA and Canada

    Feb 2022 - Apr 2024

  • Customer Success Manager

    Jun 2021 - Feb 2022
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  Kira Talent

  Apr 2024 - now

  Client Success Manager

  Kira Talent is the world’s only holistic admissions solution designed for higher education. Kira transforms the admissions process creating an efficient, fair, and effective environment for applicants.