Dillon Pieffer

Experience

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  Sheraton Hotel

  Aug 2006 - Aug 2007

  • Providing outstanding customer service to all guests throughout the hotel and restaurants before, during and after shifts. Making sure the standards of the hotel are kept at their highest.• Handling guest and customer requests or complaints in a timely and effective manner and following up with guests to make sure everything is satisfactory and issue has been resolved.• Handled all of the hiring and firing for the Food and Beverage department along with making the schedule for all food and beverage outlets while staying in guidelines of labor cost.• Implementing new procedures and checklists for department in order to control product along with security of hotel• Scheduled and ran daily management meetings at beginning of the day, change of shift meeting and scheduled and setup and ran monthly Food and Beverage meetings, that discussed labor cost, weekly revenue, and daily, weekly and monthly plans for the hotel Food and Beverage Department.• The everyday opening and closing functions of five Food and Beverage outlets these included a breakfast, lunch and diner café, a deli / country store that does over $1000 in revenue a day, Rickenbacker’s bar and grille and room service • Setting up and organizing events for large groups in all outlets as well as anywhere in the 500 room hotel that dealt with Food and Beverage• Purchasing and cost control of liquor and food, along with inventory. Maintaining food quality and consistency that comes out of the kitchen.• Ensuring that employees and the restaurant go above and beyond the requirements and standards that OSHA requires Show less • Providing outstanding customer service to all guests, via the telephone or upon check-in or check-out of the hotel. Handling any guest requests or complaints that might arise during or after a shift• Checking in and out of guests, and handling the exchange of money upon check- in and out. Handling a high volume of phone calls in the hotel operator position.• Working with different POS and PMS systems such as Micros, Visual One, Galaxy Lightspeed and Opera. Everyday work with computer programs such as Microsoft Office, Excel, Power Point as well as many others.• Controlled and distributed daily revenue reports, as well as night audit reports, and cashier reports.• Provided training to new hires as well as assisting bellmen with daily baggage pickups and shuttle runs to and from the airport and throughout the town of Colorado Springs, Colorado.• Having knowledge of all events in town a long with the hotel and knowing visitor destinations and area around the hotel. Show less

  • Food and Beverage Manager

    Mar 2007 - Aug 2007

  • Front Desk Supervisor

    Aug 2006 - Mar 2007
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  Crowne Plaza

  Aug 2007 - Dec 2007

  Food and Beverage Manager

  • Providing outstanding customer service to all guests throughout the hotel and restaurants before, during and after shifts. Making sure the standards of the hotel are kept at their highest.• Handling guest and customer requests or complaints in a timely and effective manner and following up with guests to make sure everything is satisfactory and issue has been resolved.• Handled all of the hiring and firing for the Food and Beverage department along with making the schedule for all food and beverage outlets while staying in guidelines of labor cost.• Implementing new procedures and checklists for department in order to control product along with security of hotel• Scheduled and ran daily management meetings at beginning of the day, change of shift meeting and scheduled and setup and ran monthly Food and Beverage meetings, that discussed labor cost, weekly revenue, and daily, weekly and monthly plans for the hotel Food and Beverage Department.• The everyday opening and closing functions of five Food and Beverage outlets, these included a breakfast, lunch and diner café, a deli / country store that does over $1000 in revenue a day, Rickenbacker’s bar and grille and hotel room service• Setting up and organizing large events for groups in all outlets as well as anywhere in the 500 room hotel that deals with Food and Beverage• Purchasing and cost control of liquor and food, along with inventory. Maintaining food quality and consistency that comes out of the kitchen.• Ensuring that employees and the restaurant go above and beyond the requirements and standards that OSHA requires Show less

• 

  The Buccaneer Resort Hotel,

  Dec 2007 - Sept 2009

  Assistant Restaurant Manager/ Maitre’D

  • Providing outstanding customer service to all guests throughout the hotel and restaurant before, during and after shifts. Making sure the standards of the hotel are kept at their highest.• Handling guest and customer requests or complaints in a timely and effective manner and following up with guests to make sure everything is satisfactory and issue has been resolved• The everyday opening and closing duties of the restaurant such as cash registers by running reports at the end of the shift to balance out nightly earnings. Seating availability and assigning tables for a volume of reservations and arranging the restaurant for any large parties.• Arranging wine lists for the restaurant and keeping inventory for any wine that is in or out of stock and keeping wine menus up to date. Keeping up to date paperwork on wines sales.• Putting together daily specials for restaurant menus and pairing wines to those specials• Ensuring that employees and the restaurant go above and beyond the requirements and standards that OSHA Requires Show less

• 

  Cruzan Breeze Parasailing

  Oct 2008 - Oct 2010

  Owner / First Mate

  • Running of all daily operations• First Mate on boat dealing with customer and everyday safety• Handling everyday safety checks on boat as well as small maintenance issues. Handling of money, safety waivers and arranging everyday tours and reservations

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  Triangle Construction & Maintenance INC.

  Jan 2010 - May 2010

  Hydroblaster

  • Cleaning of confined spaces with high pressure hoses ranging from 2,000 PSI to 12,000 PSI• The duty of cleaning up of small and large oil spills with specific chemicals.• Dealing with highest importance of job safety, work permits and working with a crew ranging from 2 to 20 people• Extensive training for safety, environmental and health in a refinery and large production facility• Extensive training for fire watch, fire safety and quality safety management

• 

  Dial Rent To Own

  Jun 2010 - Oct 2011

  Assistant Store Manager

  • Providing outstanding customer service to all customers and handling any customer service issues that ay arise• Opening and Closing of store, counting cash drawers and doing daily audits, making sure the store and employees are ready for business day on time. • Setting up daily schedule of ten employees, scheduling ten employees daily tasks, making sure all collections are done in a timely manner according to company policy• Handling of all inventories that are received as well as sent out. Preparing all serial numbers for all items that are located in the warehouse and handling weekly inventory of store merchandise. Show less

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  Elevation Nutrition

  Apr 2011 - Jan 2021

  Health And Wellness Coach
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  St. Croix Animal Welfare Center

  Oct 2011 - Apr 2012

  Animal Control Officer Warden

  • General Opening and closing of the animal shelter, being there before and leaving after each employee and locking up of the property.• Proper handling of all types of animals, including and not limited to ill, vicious, injured and friendly ones• Trained to use and operate all types of Animal Control Equipment• Handled treatment and cleaning of numerous animals that entered the shelter.• First to respond to emergency and everyday calls from the local public about problems with animals.• Provided outstanding customer service to the people and educating the community about proper animal care. • Was trained to draw blood and administer medications including intravenous medications. Show less

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  Humane Society of the Pikes Peak Region

  Jun 2012 - Mar 2013

  Animal Control Officer and Dispatch Officer

  -providing outstanding customer service.-Operating a dispatch / call center for the Animal Law Enforcement Division that takes over 150 calls a day.-Dispatching calls out to the Animal Control Officers that are on the road handeling public safety issues.-Handling any customer service issues that may arise along with any questions that are called in by the local community.

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  SCP Hotel Colorado Springs

  Mar 2018 - Oct 2018

  Sales Manager
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  Matthews-Vu Medical Group

  Mar 2018 - Jul 2019

  Social Media Manager
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  Hilton Garden Inn Downtown Colorado Springs

  May 2019 - Nov 2019

  Director Of Sales Marketing
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  Hospitality Parking

  Dec 2019 - Feb 2021

  Manager of Valet Operations

  Hospitality Parking was Absorbed by PMC, just changed names to PMC

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  Parking Management Company

  Feb 2021 - Feb 2022

  Manager of Valet Operations

  Hospitality Parking was Absorbed by PMC Never changed account locations

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  H-E-B

  Oct 2021 - now

  Deli Food Service Representative

  • Receiving nightly deliveries and unloading trucks and rotating all products accordingly to maximize profit for the department and company.• Prepare, package, and label fresh product. Cooking and deboning rotisserie chicken and cooking daily Turkey breast for customer consumption and production.• Clean and sanitize display cases; properly operate & maintain equipment and comply with H-E-B food safety and sanitation standards.

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  Tesla

  Feb 2022 - now

  Skills: Product Quality · Coaching & Mentoring · Problem Solving · Key Performance Indicators · Face-to-Face Sales · Customer Service · Customer Satisfaction · Computer Literacy · Annual Budgeting · Timelines · Negotiation · Competitive Landscape · Marketing · Sales Strategy · High Energy Level · Skill Development · Presentations · Client Relations · Customer Relations · Content Management · Guest Relations · Build Strong Relationships · Teamwork · High Sense of Urgency · Customer Success · Vendor Relations · Management · Operational Efficiency · Customer Satisfaction (CSAT) · Customer Advocacy · Communication · Bid Processes · Business Growth · Working Experience · Troubleshooting · Manual Labor · Coaching · Establishing Priorities · Safety Regulations · Manage Complex Projects · Employee Benefits · Servant Leadership · Public Relations · Oral Communication · Cost Management · Customer Support · Corrective Actions · Embraces Change · Inventory Control · Cold Calling · Pressure Situations · Interpersonal Communication · Team Management · Customer Interaction · Customer Experience · Large Events Show less

  • Workplace Janitorial Coordinator

    Sept 2024 - now

  • Parking Management Coordinator

    Feb 2022 - Oct 2024