Rohit J

Experience

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  Autocare Team

  Jan 2014 - Jan 2017

  Co Founder & Head Of Operations

  • Strategy & Operations: Develop business strategy, implement efficient processes, oversee operations, manage budgets, and drive performance improvement.• Customer Focus: Coordinate customer service, ensure customer retention, and manage customer relationships.• Compliance & Risk: Ensure legal compliance, evaluate risks, and lead quality assurance initiatives.• Technology & Innovation: Oversee technology implementation and leverage it for business growth.• Team Leadership: Mentor, motivate teams, and foster a productive work environment. Show less

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  ExpertsHub Industry Skill Development Centre

  Jan 2015 - Jan 2015

  Intern
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  Space Management Systems India Pvt Ltd

  Jan 2017 - Jul 2017

  Project Coordinator

  • Increased customer engagement and satisfaction by 15% through strategic stakeholder engagement, prioritizing client needs, and developing targeted product adoption strategies.• Coordinated and delivered presentations on product features, customer success stories, and best practices, driving enhanced customer understanding and adoption of the product.• Recruited and mentored a high-performance customer success team, exceeding service delivery targets by 20% through effective talent development and collaborative team dynamics.• Managed project documentation and facilitated customer meetings, analyzing customer feedback to refine product roadmaps and optimize go-to-market strategies.• Built strong relationships with internal and external stakeholders, utilizing technical product knowledge and market insights to promote customer-focused initiatives and drive product success. Show less

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  Vidya Poshak Pvt Ltd

  Aug 2017 - Jan 2022

  Founder & Teacher

  • Achieve exceptional student outcomes in mathematics through engaging and effective teaching methods.• Align curriculum with school objectives and stay updated on educational initiatives.• Foster collaboration with colleagues through professional development and feedback.• Build strong partnerships with parents by maintaining open communication and tracking student progress.• Drive curriculum improvement through regular review and implementation of effective strategies.• Inspire and motivate students to reach their full potential through mentorship and support.• Strengthen school community by participating in school events and building relationships with students. Show less

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  Allegis Global Solutions

  Dec 2017 - Sept 2019

  MSP Product Analyst

  • Led onboarding and offboarding processes for clients across Asia, AME, and EMEA, enhancing operational efficiency and stakeholder engagement through streamlined customer onboarding strategies.• Managed customer account configurations, including role assignments, subscription details, and contract modifications, supporting seamless product adoption and implementation.• Provided expert support to managers in extending or terminating client contracts using VMS platforms (Fieldglass & Beeline), demonstrating strong technical product knowledge and problem-solving skills.• Drove customer success projects and analyzed customer data to identify areas for improvement, implementing initiatives that enhanced customer satisfaction and optimized resource allocation, resulting in a 15% reduction in operational costs.• Addressed customer issues and enhanced operations, delivering exceptional service and contributing to client success through strategic problem-solving and a focus on operational excellence. Show less

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  Standard Chartered Bank

  Sept 2019 - Sept 2021

  • Set and tracked team objectives for the customer success department, resulting in a 30% efficiency boost by implementing a new CRM system that automated key client engagement processes.• Led customer onboarding and engagement activities, increasing customer satisfaction and retention by 40% through innovative strategies and personalized support, significantly improving customer success metrics.• Developed and implemented performance review and coaching strategies, fostering team development and enhancing overall customer support quality.• Facilitated customer relations, improving client interactions through effective communication, training, and support, and building strong, long-term relationships.• Collaborated with the technology team to integrate customer feedback into product development, demonstrating technical product knowledge and effectively engaging with cross-functional stakeholders.• Managed a team of 4, focusing on recruiting, training, and professional growth, aligning team efforts with company goals and fostering a collaborative work environment. Show less

  • Resourcing Product Lead

    Sept 2020 - Sept 2021

  • Resourcing support officer

    Sept 2019 - Sept 2020
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  Workspend Inc.

  Sept 2021 - now

  Product manager & Data Analyst

  • Led customer success initiatives for a high-growth SaaS company, providing consultative support and expert guidance to Fortune 500 clients in optimizing their product development processes, resulting in a 20% increase in customer satisfaction and retention.• Managed end-to-end customer engagements, from initial product demo to active subscription, navigating complex procurement, legal, and security processes to ensure seamless customer onboarding and integration.• Mentored and trained junior team members, sharing best practices in product strategy, roadmap creation, and integration with existing tools, fostering a collaborative and high-performance team environment.• Collected and analyzed customer feedback to identify pain points and improvement opportunities, leading to the development of new features that enhanced the user experience and drove product adoption.• Specialized in learning and implementing complex software applications and workflow methodologies, including agile, scrum, kanban, and hybrid approaches, to meet diverse customer needs and improve operational efficiency. Show less