Ravi Thakur

Experience

• 

  Hewlett-Packard..

  Mar 2005 - Jan 2007

  Subject Matter Expert

  • Started carrier with call taking profile at HP for US clients• Support Notebooks and Desktop• Was promoted to II level of support and was handling ASP (Authorized Service Provider) calls only • 2006-2007 was promoted to SME and was SPOC for notebook escalations and support• Research on all new H/W and S/W issues and provide resolution to L1 Agents

• 

  Dell India

  Jan 2007 - Sept 2015

  Vendor Management , Wipro and Digicomp looking after Dell Authorised Service centers Consulting and Management with different stakeholders from Warranty team , Tech Support , Sales , Care and Field Services team .Policy and Process drafting structuring to lias with business goals and strategies.Data metrics governance and reporting.Working knowledge of Delta CRM Manging Warranty cost Metric at for India consumer segment Subject Matter expert for notebooks and Level 2 specialist analyst

  • Project Program Management - Dell India

    Jan 2011 - Sept 2015

  • Project Program Management Advisor

    Jan 2010 - Jan 2011

  • L2 Manager India tech support

    Jan 2009 - Jan 2010

  • L2 specialist

    Jan 2007 - Jan 2009
• 

  HP Inc,.

  Aug 2015 - May 2019

  Sr Quality Program Manager
• 

  Skywheels Travel

  Aug 2023 - now

  Director

  Program Management Organization Strategy Delivery Business escalation management