Ashish Singh

Experience

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  Accenture

  Apr 2016 - Mar 2018

  Position: Application Support EngineerEnvironments: Windows Server 2003,2008 R2 & 2012, SQL SERVER 012/2008 R2/2008/2005SSMS, IIS7 & Tools: BMC Remedy, SCCM, LMIResponsibilities: • Analysis & resolution of day to day issues faced by end users in application functionality, providing resolution within SLA,s.• Resolving Disk space, CPU and Memory Alerts for Property Servers, cluster and standalone Severs and also applying latest service packs and hotfixes.• Issues related to router, Switches, Digiports, EMV Machines, LAN and WAN.• Backup/Restores, Refreshes, Script deployment, job failure, conducting routine check outs, responding to alerts and incidents and setting up of DB maintenance plans for new servers.• Installing operating systems and configuring the peripherals, components and Drivers.• Responsible for installing, maintaining and supporting computer Communication network (LAN and WAN).• To ensure the smooth operation of communication networks in order to provide maximum performance and availability for the users.• Diagnosing hardware problems and installation of various printers. Show less

  • IT Operations

    Apr 2016 - Mar 2018

  • IT Operations Associate

    Apr 2016 - Feb 2018
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  Mitel

  Mar 2018 - Nov 2021

  Cloud Specialist-VoIP

  Position:Cloud SpecialistEnvironment: Hosted and Virtual Pbx system,VoIP devices,SIP Software applications.Digital, analog, IP and SIP call control systems.Responsibilities: Develop, support and maintain operations of Mitel voice communication technologies within the environment and associated sub-systems including, SIP integration, moves, adds and changes, fault isolation and resolution, and end-user support.>Integration of new components into existing infrastructure including call routing and transfer, system management tools, call logging and reporting capabilities>Daily duties will include responding to customer originated trouble tickets and service request along with planning and executing controlled changes within the infrastructure>Mentor other IT professionals>Understanding and assisting in solving telecommunication problems or telecom network infrastructure issues Show less

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  NationsBenefits India

  Nov 2021 - Jun 2022

  Sr. Telecom Engineer

  • Managing the remote installation, maintenance, and monitoring of the organization’s telecom infrastructure.• Performing daily MAC’s (moves/adds/changes) for IVR, contact center and agent call recording related changes based on operations requests.• Problem identification, isolation, resolution of first and second level voice problems• Provide assistance with coordinating technical staff support (internal and external) for escalated problems. Works to resolve all issues in a timely manner.• Making notes of reporting discrepancies on the contact center and checking configuration and raising related concerns with Vendor.• Meeting with operations to understand company needs with respect to telecom and working with vendor to deliver the same.• Works with vendors as necessary to identify and resolve issues. Show less

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  Digital Island

  Jun 2022 - Sept 2023

  UC Engineer

  • Telecommunication expertise in Consulting, Designing, Deploying, and Optimizing Unified Communications (UC) Solutions.• Provide ongoing support for the customer Solution. The UC solution integrates Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and web conferencing.• Support the deployment, management, communication, and reporting activities related to customers UC solution.• Expertise supporting UC infrastructures of Banking enterprises, Government, Insurance entities and Hospitals and Health Facilities.• Specialized in Designing, Configuring and Maintaining UC Solutions with Mitel, Telepo Contact Centre, Call recording platforms and web reporting.• Designing and Implementing call flows and IVR from scratch as per the requirements.• Ability to understand and utilize emerging new technologies related to Unified Collaborations, Cloud Solutions and Migration.• Accomplished Project as Subject Matter Expert.• Proactively learned and utilized new technologies, concepts, and procedures as necessary based upon project requirements.• Ability to communicate at all levels of an organization from Users to senior management about both business Infrastructure and platform needs, Excellent project management, project scoping, troubleshooting, problem resolution, documentation, and customer management skills• Presented and explained Unified Communications and Cloud Technologies to enterprise Clients.• Guided Customers through requirements for a Business Call flow, licensing requirements, other Voice/Data/ Cloud Infrastructure requirements and services.• Effectively configured and maintaining Enterprise Contact Centre with Multiple IVR’s.• Focused, ability to perform effectively under tight deadlines with multiple competing priorities.• Participated in strategic consultations, solutions architecture, Planning, and review.• Prepared Technical documents and, Contributed to internal Knowledge SharePoint. Show less