Jennifer Pierce

Experience

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  Best Western Vista Inn

  Mar 2005 - Sept 2005

  Guest Service Associate

  • Front Desk: Answered telephone, made reservations, checked guests in/out, ran night audit, breakfast room set up, and meeting room set up.• Laundry and Housekeeping: Washed and folded sheets and towels, cleaned guest rooms.

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  Burger King (My Way Enterprises)

  Oct 2005 - Apr 2009

  Shift Manager

  Worked and supervised all positions in service and kitchen, monitored food safety and food waste control, managed shifts and breaks, counted drawers. Able to fix ice and shake machines.

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  Stonebridge Companies / Hampton Inn

  Nov 2005 - Feb 2015

  Front Office Manager

  • Office Management: Managed Accounts Receivables, including billing of clients/guests, receiving and posting payments, following up on invoices 30-60 days past due to procure payment. Proficient in SAP accounting procedures, able to input invoices and produce P&L reports. Managed Rooms Division checkbook. Ordered all office supplies within a budget. Maintained all computer and office equipment including printers and fax/copy machines.• Acting General Manager: Performed duties of General Manager, either at other hotels needing an interim GM, or at our location while our General Manager was away assisting other hotels.• Human Resources: Hired, trained and managed all front desk staff. Ensured Hampton Brand training was completed in a timely manner. Administered required disciplinary actions when necessary, providing timely and accurate documentation. Conducted employee reviews and evaluations yearly.• Front Desk: Managed rate integrity by making sure rates were not being overridden inappropriately. Coordinated communication between sales team and front desk, making sure current guests were taken care of and reported to sales any possible leads for future business. Completed all property management system inputs, maintained databases, enrolled new employees in systems and deleted old accounts.• Customer Service: Supervised front desk staff with customer service and guest scores as number one focus. Maintained guest service scores at least 4 points above brand standards for last 4 years. Earned the #1 Trip Advisor score for Lakewood area hotels 4 years running, including the Trip Advisor Certificate of Excellence Award for 2014.• Night Audit: Reviewed paperwork from daytime desk shift, assuring that: correct rates were on guest folios, tax exempt had been set where appropriate, all rooms had valid forms of payment and telephone, movie, and room revenue all balanced for the day. Completed multiple excel spreadsheets to report days numbers in concise manner. Show less

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  Davis Schilken, PC

  Apr 2015 - Feb 2021

  • Drafted Wills, trusts, powers of attorney, miscellaneous ancillary documents, deeds, Statements of Authority, LLCs and all supporting documentation, and advanced planning documents such as irrevocable trusts and spousal support trusts.• Maintained asset matrices for clients to track their assets and assist clients in proper title, beneficiary designation, etc. to ensure the assets flow in accordance with each client’s individualized estate plan.• Performed notarizations as a commissioned Notary Public with the State of Colorado.• Conducted comprehensive research for attorneys concerning different client matters including land ownership or deeds, LLCs or Corporations, and reviewing client supplied documents for pertinent information. Show less

  • Legal Assistant

    May 2017 - Feb 2021

  • Client Services Coordinator / Administrative Assistant

    Apr 2015 - May 2017
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  Balson Faix & McVey LLP

  Mar 2021 - Dec 2023

  Paralegal