Che Tna

Experience

• 

  IBM

  Oct 2014 - Jan 2018

  High level application support.Monitor production environment for application generated alerts.Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc).Implement Incident Management Process to resolve incidents.Monitoring & checking the incidents for accuracy & correctness.Perform routine reports & escalate any anomaly detected.Taking knowledge transfer for new applications, documentation & cross training the team on the sameTo have regular calls with different/next level teams for new activities/updates, documentation & sharing with the team Show less

  • Sr Technical Support Representative

    Jun 2016 - Jan 2018

  • Technical Support Representative

    Oct 2014 - May 2016
• 

  Skill-Up Technologies

  Feb 2018 - Sept 2018

  Subject Matter Expert
• 

  Tata Consultancy Services

  Sept 2018 - Mar 2022

  • Lead - ITIM

    Feb 2019 - Mar 2022

  • Specialist Microsoft O365 || Quality Analyst

    Sept 2018 - Mar 2022
• 

  Infosys

  Apr 2022 - now

  Technology Lead