Eric Pitcher

Experience

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  U.S Army

  Sept 1984 - Feb 1993

  Aviation Mechanic

  In charge of a maintenance team responsible for brigade phase maintenanceResponsible for coordinating between departments on phase maintenance

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  Wrights Plastics

  Mar 1993 - Apr 1999

  Lead Quality Control Technician

  Daily responsibility for running quality test on products producedResponsible for 2 other Quality Control Technicians

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  Pitts Plastic

  May 1999 - Sept 1999

  Machine Operator

  Responsible for maintaining 4 machines per shift and the quality of the product coming off of themIn charge of 1 roll puller per machine

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  Aaegis

  Oct 1999 - Jun 2000

  Helpdesk Technician

  Respond and resolve incoming questions about automated pay systemPulled to assist quality department to do quality checks on other employees

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  NPC International

  Jan 2000 - Jan 2008

  Helpdesk Manager
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  NPC

  Jul 2000 - Feb 2003

  Help Desk Technician

  Respond, research and resolve incoming questions and problems in a timely mannerReport trends to frequently occurring problems Develop a knowledge of company software and hardware utilized by the customerPrepare for in advance for new releases and rollouts to anticipate customer inquiriesAegis Communications

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  NPC

  Apr 2003 - Jan 2008

  Manage, monitor and motivate 17 Level I Technicians and 4 Level II Technicians on Computer HelpdeskOperating in the Oasis system call que along with Numera Footprints to monitor efficiency Responsible for all staffing decisions, including hiring, evaluating, dismissals, and most trainingDeveloping and implementing new procedures and policiesProficient at designing and meeting deadlines for software releasesTest and release 2 major and 10 minor new software/hardware updates to the field annuallyIdentify and correct the root cause of a problemResourceful and inventive in developing and implementing creative solutionsDiplomatic minded and proficient in dealing with customer relationsConverted networks from co-ax to Ethernet, spliced cables, laid cables, and installed computers Show less

  • Help Desk Manager

    Dec 2004 - Jan 2008

  • Help Desk Technician II

    Apr 2003 - Nov 2004
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  Joplin School District

  Jan 2008 - now

  Maintain District wide network to ensure constant connectivity with minimal downtimeMaintain over 3000 active directory accounts and create new accounts on demandMonitor network servers for performance and securityAbility to configure Cisco switchesResponsible for configuring and maintain Cisco and Apple access pointsHandle WSUS updates and make sure all district computers are up to dateMake sure vital servers are backed up daily and with a variety of different back up utilitiesOversee new district network projects and handle them to completionThe ability to resolve network connectivity problems due to both hardware and software related issuesAbility to work on both windows and apple system operating platforms Show less

  • Director of Technology

    Jun 2014 - now

  • Network System Tech

    Jan 2008 - Jun 2014