Abbu Hassan

Experience

• 

  Hewlett Packard India Sales Private Limited (C2H)

  Jun 2008 - Jan 2012

  Helpdesk Admin Executive

  • Efficiently incorporating new staff into the organization by ensuring prompt distribution of endpoint devices, software and necessary access permissions.• Managed a repository of software licenses and summary report for exceptions.• Maintained records in compliance with ISO audit regulations.• Collaborated with HR partners to ensure timely submission of compliance documents to the MSIL welfare department, vital for prompt release of HP payment.

• 

  Progression

  Jan 2012 - Jan 2013

  Sr. Service Desk Executive

  • Responding to Incidents and Service Requests to resolve effectively and efficiently as per service level agreement-Produce SLA exception reports and to investigate the root cause of SLA breach.• Tracking, Allocation, de-allocation of Assets and update Assets repository.• Provided management and performance reports.

• 

  HCL Infotech Ltd

  Jan 2013 - Apr 2021

  Executive Asset Management

  • Managed IT asset portfolio with respect to cost control, compliance and performance objectives.• Work closely with management to implement, evaluate and recommend activities, policies, processes and best practices for technology assets management.• Ensures conformance to Internal and External Audits.Monitored daily operational activities performed by team members, which largely include:• Ensures asset is added, modified, replaced or removed through appropriate controlling process i.e. IMAC • Execute the physical asset verification, to investigate and report on variances and update Asset repository.• Coordinating with OEM vendors for faulty and replacement spares. Show less

• 

  Hewlett Packard Enterprise

  Apr 2021 - now

  Technical Solutions Consultant - CMDB Lead

  • Managing physical, virtual, software, cloud and non-cloud assets in private cloud environment via open source CMDB tool.• Navigating compliance requirements, Mitigating risks, Data driven SLA submission and Enable Quality reporting and metrics to meet SLAs.