Scott Hanson

Experience

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  Bank of America

  Jun 2011 - Oct 2015

  VP - Servicing Team Manager II

  Directed all aspects of a Customer Assistance Call Center branch including managing underwriting, operations, processes and controls, marketing, human resources, call monitoring and call compliance, legal and regulatory measures, audit response strategy, sales coaching and mentorship, sales growth, compliance, as well as policy and process improvement initiatives. Lead multiple sites nationally of direct and indirect report staff. Ensured timeliness and compliance with SLA requirements. Participated in Executive level meetings with Executive Management fostering partnerships and collaboration with other lines of business. Show less

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  Urban Lending Solutions

  Oct 2015 - Mar 2016

  VP - Unit Leader

  Managed and responsible for 82 team managers responsible for executing all phases of a fulfillment unit. Monitored performance trends and made suggestions to the process owner to improve efficiency. Managed associate development and performance as defined by scorecard measures for quality and productivity. Created specification plans to drive consistent performance across all teams driving collaboration among individuals and groups to achieve greater enterprise results and to leverage teams to drive performance. Spearheaded remediation plans site-wide to bring compliance levels back to client standards. Show less

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  Auto-Owners Insurance

  Jul 2016 - Mar 2023

  Home Office Underwriting Specialist - States Team AU, AINS, CPCU candidate

  Oversee commercial underwriting performed by branches in seven states and six regions acting as subject matter expert for Commercial Auto. Audit branch underwriters on their exposure evaluation and underwriting performance. Review underwriting of large, complex policies ensuring risk assessment, pricing, reinsurance as well as marketing meets corporate guidelines. Coach branch management and branch underwriters regarding gaps in results found during file reviews with focus on how to improve upon core areas of underwriting concepts. Author Corporate level Underwriting Bulletins. Facilitate market research of competitors and market conditions to develop and maintain risk selection criteria. Develop and implements policies, procedures and processes to promote consistency. Establish state-by-state business practices ensuring compliance with state regulations communicating and presenting results during executive-level meetings. Create content for media projects implementing national educational training initiatives to be used for corporate on-line training. Design and implement the content, monitoring, and controlling of processes for developing underwriters nationwide through Commercial Underwriting schools held bi-annually. Work with other stakeholders on pricing, underwriting policy, risk assessment and model development presenting reviews in Executive level meetings with Executive Management for the seven states under my review. Premium authority up to $200k. Show less

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  Ford Motor Company

  Mar 2023 - now

  Product Manager, Insurance Products

  The American Road Insurance Company (TARIC), a subsidiary of Ford Credit, is developing a commercial auto insurance product offering, with the goal to bring insurance to commercial customers as part of the one-stop experience for Ford Pro customers and create excitement about a new option for competitive commercial vehicle insurance across all brands. As the Product Manager I lead the development, launch and roll out of Ford Pro Insure to all 50 states including overseeing and supporting the managers responsible for underwriting, sales and distribution, operations, compliance and vendor management. Show less