Paulo Salgues

Experience

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  Expand Jr. - Consultoria Internacional

  Oct 2017 - Aug 2018

  Commercial analyst
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  Stone Pagamentos

  Aug 2018 - Sept 2018

  Customer Relationship
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  IBM

  Sept 2018 - now

  Processes and Case Management Related to Global Seller Incentives on a Day-to-Day Basis: (Incentive Plan letter, quota calculation, payment validation)Investigate and Resolve Benefit Administration/Leave and Absence Processes in the US and Latin America.Consult Sales Managers with go-to-market strategies, helping to find the appropriate sales plan for their sellers.Respond to Employee Inquiries related to commissions/HR processes, benefits, payroll, leave policies, and company procedures via phone, email, chat, or other communication channels.Address and Resolve Employee Concerns, including commission data discrepancies, benefit claims, and policy questions. Show less Maintaining Client Portfolio. Ensure all client information is up-to-date andaccurately recorded, regularly review and update client records to reflect anychanges.Invoice Issuance - Prepare and send invoices to clients in a timely manner.Monitor and follow up on outstanding payments to ensure timely collection.Direct Client Contact - Serve as the primary point of contact for clients,addressing their inquiries and concerns. Build and maintain strong relationshipswith clients through regular communication.Contract Termination - Manage the process of contract termination, ensuring allobligations are met. Communicate with clients regarding the end of theircontracts and any next steps. Show less This job role covers the accounts receivable process which starts with creation of an invoice, and ends the settlement of the invoice either by payment, credit or authorized adjustments. The ultimate mission is to drive for earlier collection of the current debt and reduction of the aged receivables to provide the company with a strong cash position. I am responsible to maintain client relationships by supporting the A / R fulfillent process, problem resolution applying effective research techniques, promoting client satisfaction and sales productivity, Execute defined A /R processes, in line with business controls and business objectives Show less

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