Chinthaka Prasanna B M

Experience

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  InterContinental Hotels Group (IHG®)

  Sept 2000 - Sept 2005

  Captain Waiter

  Overall responsibility for coordination and executing of all restaurant operations include breakfast, lunch and dinner as well as larger group dining with special seating arrangement.Assignment of duties and supervision of restaurant servers and trainees.Coordinate service timing with client, kitchen and stewarding including additional meal requirements, allergies, dietary and special needs. As well as not available dishes on the A ’la carte for the day. Handle all VVIP and VIP clients and ensure customers’ expectations are met. Maintain Hotel stranded of service at all times. Always applies service techniques correctly at all times and serving Food & Beverage items.Able to answer any questions regarding menu and assist with menu selections with good knowledge of menu and presentation standards. Show less

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  IHG Hotels & Resorts

  Apr 2006 - Nov 2009

  Food and Beverage Captain
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  Mercure Centro Hotel

  Jan 2010 - Sept 2011

  Assistant Restaurant Manager

  As an outlet in charge, taking care of the entire F&B operation of the sea-view all day dining restaurant with 120 covers in Mercure Al Khobar under the direct instruction of the F&B manager.Scheduling and directing the staff in daily work assignments to maximize productivity.Efficiently resolving the problems or concerns to the satisfaction of all involved parties.Continually monitoring the restaurant and taking appropriate action to ensure food quality and service standards were consistently met.Exhibiting a thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.Assigning the tasks and overseeing the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Created a positive team atmosphere among Team Members.Be thoroughly aware of the hotel PMS. (Micros, Opera back office, and GL system)Handling guests’ reservations & Invoice.Communicate with all other departments through the proper channels, and through the communication Forms.Daily guests, satisfaction of service and food, complain inspected if the guests are happy with the quality of the service and food. Show less

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  Colombo Rowing Club

  Nov 2011 - Nov 2017

  Club Operations Manager

  In charge of managing and responsible for overseeing the day-to-day operations of their members’ clubs in an effort to provide a state-of-the-art experience for club members. As a Club Operations manager is responsible for staffing the club, overseeing members’ activities, and ensuring that the local regulations. Also in charge of ensuring that the club provides a positive experience for its members.

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  The Villa by Contemporary Ceylon

  Nov 2017 - Feb 2023

  Villa Operations Manager

  Jointly responsible for the day-to-day management of the villa, ensuring that the guests’ needs are met at all times while maintaining the Company’s very high standards. Has an overall coordinating role in the villa, takes the lead in all customer-facing issues and, once guests have arrived, has primary responsibility for the success of their holiday. As a Villa Manager supervises the work of the Villa Assistant (where applicable) and also any relief / support staff working in the villa and also coordinates / supports the work of the Chef. Show less

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  Serendib Hotels and Resorts

  Mar 2023 - Nov 2023

  Resort Operations Manager

  Lead and manage day-to-day operations of the resort including front office, housekeeping, conferences and events, food and beverage, attractions, and guest services, human resources, maintenance, and other relevant departments. In charge of employees, finances, customer service, promotions, and quality control. Revenue management with the central revenue team Maintain and enhance operational standards to exceed guest expectations.

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  The Oasis Hotel

  Dec 2023 - May 2024

  Resident Manager
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  Mosvold Sri Lanka

  May 2024 - now

  Cluster Manager