Muhammad Gamal

Experience

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  Resta Hotels & Resorts

  Sept 2012 - Apr 2015

  IT Support Coordinator
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  Swiss-Belhotel International

  Apr 2015 - Sept 2015

  IT Supervisor
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  Hilton Taba Resort and Nilson Village

  Sept 2015 - Dec 2016

  IT Support Supervisor

  . Managed IT Department and Hilton rules . Improve our equipments by daily and monthly maintenance & checklists.. Incharge in case IT Manager absence and manage all CAPX & OPEX.. Manage and motivate any subordinate staff to achieve high levels of job satisfaction and productivity. Provide for the professional development and training for employee .. Ensure secure IT operations by implementing and managing all systems to the Global Information Security Policies, Divisional IT Policies/Procedures and Internal Controls. . Manage administrative user access rights and restrictions in all systems.. Perform periodic access audits and take immediate corrective action as necessary.. Directly responsible to develop, maintain and test Contingency and Disaster Recovery plans.. Ensure all IT requirements and electronic data protection, privacy, retention and destruction requirements are met according to Company IT Policies.. Perform basic troubleshooting and support of all systems, engage external support vendors as appropriate and manage system service levels.. Ensure appropriate and timely management of IT contracts, support and licensing .. Co-ordinate all activities, operations, user support and running of IT .. Maintain relationship with system vendors. Evaluate requests for system enhancements.. Ensure adherence to all IT-related operational and brand standards .. Manage IT capital and expense budget planning for the location .. Negotiated purchasing, pricing and licensing programs as appropriate.. Provide clear project and change management programs, conversion and training schedules and effective post-implementation training. Show less

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  Hilton Luxor

  Jan 2017 - May 2018

  IT Supervisor
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  Hilton Luxor

  Jul 2018 - Feb 2023

  Assistant Information Systems Manager

  • Full in charge of IT operation during IT Manager absence.• Review and analyze IT monthly expenses.• Create both budgets IT CAPEX and OPEX for IT Department.• Handling IT department projects and infrastructure needs.• Working on IT department saving plans & smart expenses. • Handling Contracts negotiation with department vendors & suppliers. • Handling Disaster recovery Plans.• Handling IT purchasing orders.• Excellent of MS office applications (Advanced).• Excellent Internet navigation & communication• Windows operating systems: Win XP, Win7, Win8 , Win10 Win Server 2003 , 2008R2, 2012 R2, 2016 & 2019• Hardware installations and maintenance ( Servers, PCs & printers)• Software installations, maintenance and Systems imaging• Systems backup solutions and software’s.• PMS: Fidelio 5.6, Fidelio 6.20, Fidelio Suite8 , Opera , WishNet and OnQ .• Back office software’ s: SUN v4.2.6 , SUN v4.3.3 and WebProlofic .• Domain Controller Solutions.• POS systems: Micros 3700, 9700 and Simphony 2.x.• Store inventory management software’s: Fidelio Material Control and Birchstreet. • E-mail software’s: Group Wise and Outlook 2003, 2007, 2010 & 2013.• Network Administration : LANs, VLANs for HP ( Core witches, Distribution• Switches & Edge switches)• Managing and monitoring network online devices using the Splunk cloud tool and sorting out the devices vulnerabilities • Pro-active in creating best practices in using the max functions of systems and operating systems• UTP cable inspection and labeling, termination of cables• Nomadix, HEP & OVi systems for HSIA• Central Administration : AVAYA and Mitel• Call accounting software’s: Quinsys, FCS, Telespay and TMS• Payroll software’s: ACT, SST and Oasys Payroll.• Door locks software’s: VingCard• Interactive TV software: P-Labor Tel _Tv40 and ETVi IPTV• CCTV Network Installation (Cabling, Switches and DVRs)• Antivirus Protection Manager Software’s: Symantec Endpoint Protection and Sophos Show less

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  Ramses Hilton

  Feb 2023 - Mar 2024

  Assistant Director of Information Technology

  Assistant Director Of Information Technology Cairo Ramses Hotel and Egypt Regional Office

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  Hilton Alexandria Corniche

  Mar 2024 - now

  Information Technology Solutions Manager