Justin Caballero

Experience

• 

  City of Boston

  Dec 2019 - Oct 2021

  Constituent Services Representative, Boston 311

  • Respond to simple and complex concerns presented throughout the city of Boston by providing information to callers about the functions of city departments and resources available to constituents• Utilize the city’s CRM system to create and forward service requests to the appropriate departments• Communicated information provided by first responders in emergency situations to leaders of different departments• Maintain the Boston 311 mobile app request queue by assessing and reallocating cases to the proper city and state agencies• Assist in orienting and training newly hired representatives by answering job related questions and supporting them in the completion of tasks Show less

• 

  Greystar

  Oct 2021 - May 2022

  Leasing Professional

  • Presented and leased apartment units to future residents while meeting monthly quotas• Utilized various CRM systems (Lead2Lease, Knock) to qualify potential leads and communicate effectively• Assisted in community advertising by preparing model and target units to highlight• Maintained professional communication with residents while responding to varying questions and concerns• Prepared and organized complete resident files including lease agreements using property management software (OneSite)• Conducted regular market surveys in order to monitor competitors and understand potential community impacts Show less

• 

  Toast

  May 2022 - Nov 2024

  Sales Development Representative

  • Connected with and qualified inbound marketing leads to schedule product demonstrations for field, inside, and e-commerce Account Executives• Collaborated with Account Executives to develop creative outreach strategies• Generated $1,984,779 in annual recurring revenue (ARR) by controlling a pipeline of 40-50 leads to produce opportunities for Account Executives• Delivered 111% to meetings held and 115% to booked ARR over the trailing 3 months• Successfully completed Toast’s Prep Station program which prepares SDRs for Account Executive roles within the company Show less

• 

  Uber

  Dec 2024 - now

  Account Executive, UberEats

  • Manage a pipeline of small and medium sized restaurants, securing new partnerships through cold calling and in-person meetings• Represent Uber Eats as a brand ambassador, effectively communicating the platform’s value proposition to foster long term restaurant partnerships• Negotiate and finalize contracts, ensuring mutually beneficial terms and sustainable growth for both parties• Collaborate with internal teams to streamline onboarding process, delivering a seamless experience for new restaurant partners Show less