
Justin Caballero
Constituent Services Representative, Boston 311

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About me
Account Executive @ Uber | Restaurants, Sales & SaaS
Education

University of Massachusetts Dartmouth
-Bachelor's Degree EconomicsActivities and Societies: Lambda Sigma Upsilon Latino Fraternity, Inc. United Latino Society

Boston Latin Academy
-High School Diploma
Experience

City of Boston
Dec 2019 - Oct 2021Constituent Services Representative, Boston 311• Respond to simple and complex concerns presented throughout the city of Boston by providing information to callers about the functions of city departments and resources available to constituents• Utilize the city’s CRM system to create and forward service requests to the appropriate departments• Communicated information provided by first responders in emergency situations to leaders of different departments• Maintain the Boston 311 mobile app request queue by assessing and reallocating cases to the proper city and state agencies• Assist in orienting and training newly hired representatives by answering job related questions and supporting them in the completion of tasks Show less

Greystar
Oct 2021 - May 2022Leasing Professional• Presented and leased apartment units to future residents while meeting monthly quotas• Utilized various CRM systems (Lead2Lease, Knock) to qualify potential leads and communicate effectively• Assisted in community advertising by preparing model and target units to highlight• Maintained professional communication with residents while responding to varying questions and concerns• Prepared and organized complete resident files including lease agreements using property management software (OneSite)• Conducted regular market surveys in order to monitor competitors and understand potential community impacts Show less

Toast
May 2022 - Nov 2024Sales Development Representative• Connected with and qualified inbound marketing leads to schedule product demonstrations for field, inside, and e-commerce Account Executives• Collaborated with Account Executives to develop creative outreach strategies• Generated $1,984,779 in annual recurring revenue (ARR) by controlling a pipeline of 40-50 leads to produce opportunities for Account Executives• Delivered 111% to meetings held and 115% to booked ARR over the trailing 3 months• Successfully completed Toast’s Prep Station program which prepares SDRs for Account Executive roles within the company Show less

Uber
Dec 2024 - nowAccount Executive, UberEats• Manage a pipeline of small and medium sized restaurants, securing new partnerships through cold calling and in-person meetings• Represent Uber Eats as a brand ambassador, effectively communicating the platform’s value proposition to foster long term restaurant partnerships• Negotiate and finalize contracts, ensuring mutually beneficial terms and sustainable growth for both parties• Collaborate with internal teams to streamline onboarding process, delivering a seamless experience for new restaurant partners Show less
Licenses & Certifications

Notary Public Commission
Commonwealth of MassachusettsJul 2019
Volunteer Experience
National Secretary
Issued by Lambda Sigma Upsilon Latino Fraternity, Inc. on Aug 2024
Associated with Justin CaballeroRegional Director
Issued by Lambda Sigma Upsilon Latino Fraternity, Inc. on Jun 2023
Associated with Justin CaballeroBig Brother
Issued by Big Brothers Big Sisters of Eastern Massachusetts on May 2020
Associated with Justin CaballeroBig Brother
Issued by Big Brothers Big Sisters of Eastern Massachusetts on Sept 2018
Associated with Justin Caballero
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