Marc Murro

Experience

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  RadioShack

  Aug 2010 - Sept 2013

  Key Holder

   Primary contact in store for computer issues Responsible for opening, and closing the store In charge of completing daily bank deposits

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  Geek Squad

  Oct 2013 - Jun 2015

  Consultant

   Troubleshoot all types of PC's, Mac's, and other electronics  Ensure client needs are met before resolving technology issues.  Factory reset computers, swap out parts, and data backups Advise clients on the newest technologies Sales of services

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  ADP

  Feb 2014 - Apr 2015

  Network Analyst Intern and Client Product Support

   Remotely troubleshoot enterprise routers, switches, access points and other networking devices Monitor performance within the company, and for our clients Responsible for communicating with vendors and clients to resolve multiple issues Troubleshoot client issues on ADP Reporting software, and ADP Human Capital Management (HCM)  Research, manage, and resolve issues via a call tracking system Knowledgeable about the IT infrastructure of ADP and business relationships Proficient with payroll systems and IT applications Show less

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  MATRIX Resources

  Jul 2015 - Feb 2016

  Contractor in the Network Repair Bureau for Verizon Wireless

   Troubleshoot a multitude of issues for the Cell Sites/Towers  Investigate large network outages Support customers troubleshoot a variety of device issues Verify with customers that issue(s) have been resolved

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  Robert Half

  Apr 2016 - May 2016

  IT Consultant for Passaic Valley Sewerage Commission

   Troubleshooting a variety of client PC and printer issues  Imaging PC's and performing back-ups on the file server  Performed documentation of multiple IT equipment Research, manage, and resolve issues via call tracking system Install/remove/upgrade software

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  Micro Strategies Inc.

  Jul 2016 - now

  Service Desk Analyst

   Troubleshooting a variety PC and printer issues for multiple clients Active monitoring of Windows Server and Workstation health Managing multiple Backup/DR solutions Repairing Hardware for desktops, laptops, and building servers