Steven Amadril

Experience

• 

  IBM

  May 2000 - Mar 2024

  As a Product Owner & Squad Leader for Toolbox@IBM, I lead strategic management and continuous improvement of IBM toolbox of end user applications. Other responsibilities include:• I lead efforts in mail systems, overseeing all aspects of inbound and outbound transport, Proofpoint security configurations, efficient mail routing protocols, and technical implementations.• Collaborate with and perform roles as iteration/project managers, and product owners defining sprints to align with company objectives demonstrating versatility and adaptability.• I manage the creation of workspaces, boards, projects, roadmaps, plans, themes, initiatives, epics, stories, etc. using Agile methodologies and tools such as Jira, Monday.com, and Trello. I define requirements, decision records, and track decisions for clarity and accountability throughout project life-cycles.• I develop comprehensive technical documentation, including process, procedure, and flow charts, swim-lane diagrams, and instructional content to support product implementation and deployment. I collaborate with support to ensure readiness and smooth transitions.• I demonstrate advanced proficiency in a wide array of tools and platforms for documentation, diagramming, and instructional content creation, including O365 suite, Visio, Lucidchart, and Camtasia. I utilize tooling and Markdown language for documentation and team knowledge sharing.• I act as a technical lead in creating technical diagrams, process flows, and procedures, ensuring clarity, accuracy, and adherence to best practices. I play a key role in technical implementations, evaluating hardware, software, network infrastructure, and security protocols for optimal performance.• I collaborate with stakeholders to define project requirements, scope, and timelines, effectively managing resources and timelines to meet project milestones and deliverables. I utilize Agile methodologies and tools for sprint planning, backlog management, and task tracking. Show less As an Iteration Manager and Master Certified Technical Specialist, I have played a key role in overseeing various aspects of project management, technical leadership, and education within IBM. My responsibilities and achievements include:• Acting as an Iteration Manager with a focus on Outlook and Mail Experience, managing epics, stories, tasks, and serving as a Scrum Master.• Handling Jira project administration, ensuring smooth project execution and task management.• Leading the transition of customer data off of Connections Cloud as a Subject Matter Expert (SME) and overseeing the documentation of architecture and infrastructure.• Collaborating with peers, project managers, and leads to provide critical visual explanations and solutions to overcome risks and issues.• Working with Leads and peers across various CIO squads to address critical working needs related to the CIO organization.• Educating teams on GitHub tooling, Lucid, Jira, Mural, and other relevant technologies as a Group Educator.• Managing end-user experience related to IBM Mail Infrastructure, including applications, add-ins, and integrations.• Leading the development and publication of Mail-based policies and end-user documentation in collaboration with content managers.• Acting as a Solution Architect, creating and updating infrastructure diagrams as needed. Show less As a Cloud Operations Certified Technical Specialist, I have been instrumental in supporting and managing cloud-based deployments for IBM. My roles, responsibilities, and achievements include:• Supporting Cloud Operations for IBM cloud-based deployments, including new and existing infrastructure and server deployments.• Leading the recreation of key WebSphere packaging documentation, ensuring accuracy and compliance.• Acting as a focal point for the Littleton and SoftLayer sandboxes, overseeing their management and maintenance.• Educating teams on GitHub tooling, virtualization, Sametime, Domino, networking, and cloud technologies.• Creating new documentation and wikis for DevOps-based cloud deployments, enhancing knowledge sharing and efficiency.• Managing the DevOps WebSphere fix-packs deployment and implementation process and procedures.• Handling the email process for sandbox deployment end-user assignments, ensuring proper access and utilization.• Overseeing deployment and base integration for Data Security Managers (DSM) and Virtual Router Appliance (VRA).• Designing complex firewall rules to meet security-specific customer requirements.• Managing cloud object-based storage and cloud network infrastructure, including design, build, and deployment of secure private environments.• Integrating Object-Based backup and recovery tooling like Duplicati into cloud environments.• Leading Cloud-Based "Disaster Recovery" efforts, including planning, design, implementation, testing, and validation.• Managing the latest VMWare ESXi environment, including backup, restore, and update processes. Show less As an Enterprise Solution Architect, I have played a pivotal role in designing and implementing end-to-end customer solutions across various domains. My responsibilities and achievements include:• Conducting customer presentations and creating proposals to showcase tailored solutions aligned with client needs.• Collaborating with Sales and Legal teams to develop Statements of Work (SOWs) and Project Change Requests (PCRs) for project execution.• Scoping and designing end-to-end customer solutions, with a focus on networking and infrastructure architecture.• Developing comprehensive documentation, diagrams, implementation plans, use cases, and testing strategies for solution deployments.• Acting as a Consultant and Architect Technical Resource and Subject Matter Expert (SME) for a wide range of technologies and domains, including Cloud Offerings, Networking Infrastructure, Hardware Infrastructure, Cloud Infrastructure, Micro Services (Docker/Kubernetes), Sametime Enterprise, Domino Enterprise, and more.• Mentoring and educating teams on technical skills, business processes, and emerging technologies.• Leading certification processes and staying updated with emerging technologies such as MEAN stack, MERN stack, Cloud technologies, Jenkins, GitHub, etc.• Managing IBM Cloud offerings, including architecture, deployment, migration, implementation, and integration. Show less As a Managing Consultant and Solution Architect, I have contributed significantly to various IBM Collaborative Services projects and contracts, specializing in infrastructure architecture and technical resources. My responsibilities include:• Acting as a Consultant and Infrastructure Architect Resource for IBM Collaborative Services projects and contracts, providing expertise in designing and implementing collaborative solutions.• Serving as a Consultant and Technical Resource for Sametime, Traveler, and VM environments, including VMWare, Virtual Box, and Xen Server, ensuring optimal performance and functionality.• Conducting group education sessions on virtualization, Sametime, Domino, Networking, and Cloud technologies, fostering team knowledge and capabilities.• Specializing as an IBM Collaborative Services Networking and Infrastructure Specialist, providing valuable insights and solutions for network and infrastructure-related challenges.• Serving as an IBM ISSL US consultant and SME for Sametime Enterprise, offering technical guidance and support for architecture and deployment.• Providing technical resources and SME support for IBM ISSL Lotus Notes and Domino platforms, including deployment and architecture.• Contributing as an IBM ISSL US consultant for IBMSmartCloud service migration, ensuring smooth transitions to cloud-based services. Show less As a Managing Consultant, I fulfilled various roles and responsibilities as outlined below:• Acted as an IBM ISSL US consultant and Subject Matter Expert (SME) for Lotus Domino Server, providing consulting services and technical expertise in optimizing Domino Server environments.• Served as a technical resource and SME for IBM ISSL Lotus Domino architecture, contributing to the design and implementation of efficient Domino architecture solutions.• Provided consultancy and expertise as an IBM ISSL US consultant and SME for Lotus Notes Client, offering guidance on Notes Client deployment and optimization.• Supported IBM ISSL Lotus Notes Rich Client deployment as a technical resource, ensuring smooth and effective implementation.• Managed IBMSmartCloud (Cloud-Based) service migrations as an IBM ISSL US consultant, overseeing the migration process and ensuring successful transitions to cloud-based services.• Acted as an IBM ISSL US consultant and SME for Lotus Symphony, providing consulting services and technical expertise in Symphony deployment and usage.• Contributed as a resource for IBM Lotus Domino projects and contracts, offering consulting services and technical guidance throughout project lifecycles.• Provided consultancy and technical expertise for Sametime, Traveler, and virtualization (VM) environments, including VMWare, Virtual Box, and Xen Server, ensuring optimized performance and functionality. Show less As a Commercial Network Management Professional, I undertook a range of roles and responsibilities that contributed to the successful operation and management of network environments for commercial contracts. Key responsibilities included:• Contributed as a National Core Delivery Standards team member, collaborating with a global team to ensure consistent delivery standards across projects.• Acted as an IBM Technical Resources member, leveraging IBM's technical expertise to support network management initiatives.• Managed the network environment for approximately 26 commercial contracts, ensuring optimal performance and reliability.• Oversaw the creation and management of all supported Commercial/Internal Network equipment, ensuring compliance with standards and best practices.• Developed and maintained all supported network diagrams and documentation, providing clarity and transparency in network infrastructure.• Managed Commercial Contract Emergency Response documentation, ensuring preparedness and swift response to network incidents.• Maintained the "Team" knowledge database, facilitating knowledge sharing and continuous improvement within the team.• Managed Network Security IDs/passwords as a TACAC Administrator, ensuring secure access and compliance with security protocols.• Provided leadership in handling hardware, software, and technical questions, contributing to effective problem-solving and decision-making.• Served as the Technical Network leader for DWDM (Dark Fiber Commercial Network), overseeing its management and optimization.• Participated as a National Disaster Recovery Team Member, contributing to disaster recovery planning and readiness. Show less As an IBM Executive Support Professional, I held a pivotal role in providing high-level support to key stakeholders within IBM, focusing on Global Finance, Corporate Headquarters (CHQ), and Corporate Treasury. Key responsibilities and highlights of my role include:• Led support for IBM Global Finance for North Castle and CHQ Armonk, ensuring seamless operation and resolution of technical issues.• Provided lead support for Global Finance Senior Executives, offering personalized and prompt technical assistance.• Managed support for all CHQ Divisions 84 and 85 employees, addressing their technical needs and ensuring smooth workflows.• Served as the lead support for Corporate Treasury, handling their technical inquiries and ensuring their systems' reliability.• Acted as the technical lead for hardware and software questions, providing expertise and guidance to resolve technical challenges effectively.• Managed problem ticket records, ensuring timely resolution and documentation of technical issues.• Oversaw the management of remote Executive issues, providing 24x7 coverage and support for executive-level technical concerns.• Managed the deployment of webcast sites, ensuring successful setup and functionality for corporate events and communications. Show less As an IBM Deskside Support Professional, I played a vital role in providing technical support and solutions for over 3500 internal client desktops and laptops. Key responsibilities and highlights of my role include:• Provided deskside support for a large user base, including troubleshooting hardware and software issues for desktops and laptops.• Acted as the technical lead for problem determination, providing expertise in diagnosing and resolving technical issues efficiently.• Managed the configuration and implementation of new machines during client refresh cycles, ensuring smooth transitions and minimal disruption.• Maintained and managed problem ticket records, documenting issues and resolutions to track and improve support processes. Show less

  • Product Owner & Squad Leader | Toolbox@IBM

    Jan 2021 - Mar 2024

  • Iteration Manager / Master Certified Technical Specialist

    Aug 2020 - Jan 2021

  • Cloud Operations Certified Technical Specialist

    Jul 2019 - Aug 2020

  • Enterprise Solution Architect

    Jun 2017 - Jul 2019

  • Managing Consultant / Solution Architect

    Sept 2014 - Jun 2017

  • Managing Consultant

    Sept 2006 - Sept 2014

  • Commercial Network Management Professional

    Apr 2003 - Sept 2006

  • Executive Support

    Jun 2002 - Apr 2003

  • IBM Deskside Support Professional

    May 2000 - Jun 2002