Daniel R.

Experience

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  The Jewish Theological Seminary (JTS)

  Jan 2001 - Jan 2004

  Computer Operations Technical Support

  Provided computer hardware and software support to faculty, staff and students on site and by phone. Managed calls to computer center, logged all activity, monitored student PC lab and assisted users.

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  RadioShack

  Dec 2004 - Jan 2008

  Store Sales Manager

  Sales Performance• Ranked #13 out 430 stores in CA Area for store sales gain and net profit for 2007• Won #1 out of 245 stores in region for store sales gain and net profit for 2006• Achieved 20% career sales gain year over year • Realized 15% career sales gross profit increase year over year Management/Operations• Directed 100% of daily operations for retail store location• Hired, trained, coached, and conducted monthly performance reviews for up to 10 employees• Managed inventory including product displays, loss prevention, and product planning Customer Service/Support• Instructed customers and sales associates in product use• Maintained and improved customer care processes• Predicted and avoided possible future customer service issuesAwards/Achievements• 2006 Regional Award of Excellence• 2006 Leaders Club award winner• 2005 Rookie of the Year• 2005 Integrity Award Show less

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  Sony Electronics

  Jul 2008 - Apr 2010

  Market Research Intern

  • Managed in-house user interface testing including logistics, moderation and reporting• Partnered with product development groups to identify problems and solutions for various products including digital still cameras, camcorders, and mobile internet devices.• Project management of qualitative research including logistics, recruitment, screening, discussion guide development, and reporting• Interfaced with high level executives, managers and customers for projects and presentations• Facilitated consumer research project educating senior executives about consumer segmentation• Full management of Sony’s proprietary consumer research panel• Research lead for the implementation of product registration surveys for Sony Electronics products • Assisted with upkeep of Sony’s extensive secondary market research database • Executed ad hoc requests from 12 team members and other departments• Analyzed and reported on primary and secondary research and write surveys, screeners and discussion guides Show less

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  ResearchWorks, Inc.

  Jan 2011 - Jul 2011

  Project Manager- Contractor

  • Managed staff, contractors, and vendors along with client relations and project logistics• Conducted and analyzed primary and secondary market research to guide client strategy • Coordinated positioning and branding research, meeting and brainstorming facilitation, TV audience research, and non-profit funding research for high profile clients

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  The UPS Store

  Jul 2011 - Apr 2017

  Product Manager / Small Business Technology Leader

  • Project lead for first ever national rollout of 3D print as a retail service.• Drive program development, project management, strategy, and training.• Media interviews with Fox Business News TV, Forbes, Fast Company, School For Startups Radio, and more.• Researched and selected 3D print equipment vendors, negotiated contracts, trained operators, and created marketing copy.• Product Manager and evangelist for mobile phone and tablet accessories, and business bundles.• Conceive of, research, develop requirements for, and launch new items to be sold in 4,300+ retail stores through collaboration with various internal departments, vendors, and agencies. • Identify franchisee and customer needs, use cases, and product benefits. • Analyze market competition and position products to maximize ROI. • Collaborate with cross-functional teams to develop, operationalize, train, market and sell-in new products.• Coordinate with marketing, industrial engineering, and operations to conduct research, and analyze sales data and customer feedback.• Develop and execute project plans to manage tasks with internal and external interdependencies.• Work closely with marketing department and agency to develop impactful promotion and sales materials.• Prepare and deliver oral and written presentations to top-level executives regarding new product ideas, business cases, project progress, and solutions to overcome potential roadblocks.• Conduct market research on franchise owner satisfaction, participation, and interest in new products.• Increase franchisee product adoption through communications, targeted promotions, and marketing material.• Presenter of 3D print and recently launched retail products to 150+ participants at biannual national franchisee convention. Show less

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  GoEngineer

  Apr 2017 - Dec 2017

  3D Printer Account Executive

  • Prospected for new business and maintained customer relationships through face-to-face visits, phone calls, email, and social media.• Assessed customer needs and collaborated with decision makers to identify optimal solutions.• Provided demonstrations, presentations, and education on technical system capabilities and applications.• Skilled at Salesforce and Oracle NetSuite CRM systems for maintaining leads and contacts. • Worked closely with OEMs (Stratasys and Desktop Metal) for sales support.• Represented GoEngineer and OEMs at San Diego trade shows. • Supported customers in defense, military, biotech, medical, sporting goods, aerospace, maritime, and consumer goods sectors. Show less

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  ROBO 3D

  Jan 2018 - Jun 2018

  Product Manager

  • Translate customer needs and industry trends into engineering priorities and marketing directives. • Develop and refine strategic plan, target market, industry, and competitive analyses.• Facilitate cross-functional discussions between Engineering, Manufacturing, Operations, Marketing, and Sales.• Conduct and analyze market research to assess customer needs and operationalize findings.• Manage customer advisory panel to extract useful insights to drive top line growth.• Identify and prioritize product feature sets and accessories for primary targets.• Provide broad view of 3D printing industry and market trends. Show less

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  NTN Buzztime

  Aug 2018 - Aug 2019

  Business Development Manager

  Buzztime tablets have a specific and unique set of features. I work to find enterprises who need those features and guide them through the acquisition process.

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  Reproductive Mental Health and Wellness

  Sept 2019 - now

  Practice Manager