Owais Khan

Experience

• 

  Tennovate Solutions Pvt. Ltd

  Mar 2021 - now

  Software Engineer

  Over 2 year experience in Oracle, SQL, Linux/Unix & Basic Shell scripting, ETL, ITIL, Production Support, Grafana, Jira, Application Support, Monitoring and Troubleshooting.• Monitoring of UNIX servers continuously and resolving the system related issues if any occurred as 24/7Production support.• Work as L1/L2 support in telecom operation.• ETL Job Monitoring & Scheduling.• ETL Log and Status Table Monitoring & Maintenance.• Provide service to client according to SLA agreement.• Provision services to users-group as per requirement.• Monitor the servers and perform troubleshooting steps (End to End monitoring).• Report / KPI Issue Resolution & Maintenance.• Handle service and incident requests.• Team/Shift Management including task assignment and issue closure.• Work independently and collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments.• Proper issue resolution, Issue/Trend Analysis, RCA sharing with business, Proper Incident, Problem and Change management.• Responsible for System Improvement.• Solve tickets using Jira ticketing tool.• Involvement in Technical/Non-Technical work. Show less