Mia Dalcour

Experience

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  MEDASSURANT

  Jan 2011 - Jan 2012

  Senior Manager, Software Quality Assurance

  I directed the development, implementation, and operationalization of quality assurance frameworks for new and existing applications. With accountability for process design, testing, reporting, and documentation, I created value at all phases, milestones, and elements of the project lifecycle. I also elevated team performance by establishing KPIs, coaching staff, and upholding strict regulatory standards.

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  Bloomberg Industry Group

  Jan 2012 - Sept 2021

  I collaborate with worldwide leaders to build intelligent, scalable solutions for Bloomberg’s global finance business. By developing strategies for process improvement, automation, and performance management, I position the business to meet evolving market challenges.As an experienced project manager, I orchestrate seamless implementations, and ensure that system features support global business requirements. I also facilitate total integration through process documentation, information sharing, end user training, and ongoing support. Show less I directed strategy, execution, and personnel to facilitate operational excellence within a multimillion-dollar business unit. This role required expertise in goal setting, strategic planning, and sound fiscal governance, with accountability for building robust frameworks and infrastructure.I leveraged my expertise in data analytics to build capability and strengthen business positioning. I incorporated insights from market research, competitive intelligence, and consumer data into business planning, then used sophisticated tools to monitor outcomes, measure impact, and adjust strategy. I synthesized my analytic findings into reports, presentations, and briefings that allowed executives to make informed, data-driven decisions. Show less In this role, I was a trusted advisor to executives and leaders across the enterprise. Working closely with multiple departments, I developed and deployed best practices in business, product, and talent strategy. My work emphasized technical innovation, process improvement, and capability building.By designing systems, frameworks, and routines that drove operational excellence, I played a key role in growing customer centricity, closing knowledge gaps, and improving the company’s financial health. I also optimized reporting strategy to deliver actionable insights and drive progress towards KPI objectives. Show less I led efforts to drive growth and create new revenue opportunities for Bloomberg Law. This included leadership of the annual strategic planning process. To promote cross-functional alignment, I synthesized input from multiple departments into holistic projects, programs, and initiatives. In partnership with senior leaders, I optimized priorities, goals, and operations for maximum ROI. My forecasting, reporting, and analysis programs helped modernize decision-making processes at all levels of leadership. I was also an adept coach, trainer, and mentor, who developed staff into subject matter experts. Show less

  • Senior Director, Head of Order to Cash

    Nov 2012 - Sept 2021

  • Senior Director, Head of Bloomberg Law Book Division

    Jan 2019 - Jan 2019

  • Senior Director, Operations

    Jan 2018 - Jan 2019

  • Director, Operations

    Jan 2015 - Jan 2018

  • Manager, Business Analysis

    Jan 2012 - Jan 2015
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  Microsoft

  Sept 2021 - now

  Director, Critical Environment Products