Erick A. Robert

Experience

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  All Service Computer Rental Inc.

  Feb 2001 - Feb 2004

  Senior Field Representative

  Supervised setup & teardowns of large computer and audio visual shows.Technical supervisor for large audio visual presentations for Fortune 500 Companies.Troubleshoot and repair computer and audio visual equipment on site and off site shows.

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  WestLB Systems

  Feb 2004 - Dec 2004

  IMAC Technician / Non-Trading Floor Support

  Level II on-site support of firm's multiple site office. Supported users on a variety of desktop/laptop computers deploying Windows XP, Microsoft Office, Adobe Acrobat, Trading, Financial, and web-base applications. Help Desk ticketing system administration (ATIS). Responsible for the general hardware pool and other IT physical resources. Video and audio conference setups/maintain. Cisco Call Manager (IP phone) support. RSA VPN user creation and management. Oversee of local office's Help Desk staff. Support and migrated of 300+ Blackberry users. Maintained company's off-site disaster recovery center facility. Avaya Phone and Network troubleshooting. . Disconnect and re-connect hardware such as laptops, desktops, and monitors Hardware Deployments, Moves, Adds, and Changes Installation\Support of New Printers. Show less

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  WestLB

  Jul 2004 - Jan 2009

  Level I on-site support over the phone of firm's multiple site office. Member of front-line, business-centrist international support team. As part of supporting a wide range of standard desktop and web-based applications, skills routinely used include: most areas of desktop and laptop support and troubleshooting; Windows and MS Office support; SMS and other remote access tools; Blackberry support; VPN deployment and troubleshooting; Citrix support; and computer security.

  • IMAC

    Jan 2004 - Jan 2009

  • Help Desk Analyst

    Jul 2004 - Nov 2004
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  Hewlett Packard Enterprise

  Jan 2005 - Dec 2009

  Customer Service Engineer III / Asset Manager

  Level I & III on-site support of firm's multiple site office 600+ user environment. Supporting users on a variety of desktop and laptop computers employing Windows XP, Microsoft Office, Adobe Acrobat, Trading, Financial, and web-base applications distinctive to the bank's profession.Help Desk ticketing system administration back up (ATIS). Responsibility for the general hardware pool and other IT physical resources. Video, audio and web conference setups. Cisco Call Manager (IP phone) support RSA VPN user creation, training and management. Support and migrated of 300+ Blackberry users. Setup and profiling new users, Replaced End Of Life hardwareSetup Bloomberg, Bloomberg Anywhere configuration and hardware setupMaintained off-site disaster recovery center facility.Monitor assigned workload to ensure adequate attention is being given to all requests. Avaya Phone and Network troubleshooting.Procurement of computer hardware and clients requests.Managed and completion of projects.Asset Manager Show less

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  Fairview Emergency Response Unit Inc

  Jan 2007 - Dec 2010

  Chief / EMS Coordinator

  Balance Annual BudgetStaff schedulingCertified with CPR , ITLS, PEARS & ICS-100, 200, 300Oversee all function for executive board and daily operationsProcurement of all medical supplies and all purchase orders.EMS Charts Administrator.Oversee Monthly General MeetingOversee Training Department.LifeTime Member - 11 Years of Service

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  Englewood Hospital

  Sept 2009 - now

  Current New Jersey EMT- B (561833) certification with 19 years medical experience. Provide emergency and non-emergency care and transport to sick and injured patientsComplete a patient care report for every dispatch; provide testimony when necessary in court proceedings.Preceptor responsibilities include orienting and evaluating trainee on patient care, documentation procedures, local protocol and hospital policies & procedures.Able to work well under pressure in disaster situations. Excellent knowledge of all Emergency Medical Procedures. Certified in ITLS & PEARS, ICS-100, 200, 300 Certified American Heart Ass. CPR-BLS Instructor Proven capabilities to handle the situations such as emergency childbirth & heart attacks. Very good knowledge of procedures for critical burns, gunshot wounds, shock, physical wife battering and child abuse. Having very good knowledge of all main street & secondary routes. Excellent sense of maps and directions. Show less

  • American Heart Association Basic Life Support Instructor

    Feb 2012 - now

  • Emergency Medical Technician

    Sept 2009 - Apr 2020
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  Holy Name Medical Center

  Mar 2011 - Oct 2019

  Emergency Medical Technician

  Current New Jersey EMT- B (561833) certification with 19 years medical experience.Provide emergency and non-emergency care and transport to sick and injured patientsComplete a patient care report for every dispatch; provide testimony when necessary in court proceedings. Able to work well under pressure in disaster situations. Excellent knowledge of all Emergency Medical Procedures. Certified in ITLS & PEARS, ICS-100, 200, 300 Certified American Heart Ass. CPR-BLS Instructor Proven capabilities to handle the situations such as emergency childbirth & heart attacks. Very good knowledge of procedures for critical burns, gunshot wounds, shock, physical wife battering and child abuse. Having very good knowledge of all main street & secondary routes. Excellent sense of maps and directions. Show less

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  Emergency Medical Services at the Borough of Fort Lee

  Dec 2016 - now

  Emergency Medical Technician

  Provide emergency care and transport to sick and injured patients.Complete a patient care report for every dispatch; provide testimony when necessary in court proceedings.

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  NewYork-Presbyterian Hospital

  Sept 2019 - now

  Provide Zoom training on the principals of the epic system (Bones/Wisdom/ASAP) to end-users Maintain open communication with end-users / Epic build team Provide back of room support for Bones/Wisdom provider’s personalize lab Provide on-site support (Wisdom/Bones/ASAP) Go-live Provide service desk support for end-user using Connect(ASG) application Support and create tickets in services now ticket system Learning management system administrator

  • Systems Educational Partner, Enterprise Epic Learning Program Clinical IT Shared Services

    Feb 2022 - now

  • Epic Credentialed Trainer ASAP/Cogito/Research/Wisdom/Bones

    Sept 2019 - Feb 2022