Matthew Scott

Experience

• 

  Unisys NZ Ltd

  Feb 1996 - Jun 2000

  This role involved handling many support issues derived from escalations from 1st and 2nd level support. General troubleshooting, resolution of problems and creation/streamlining of support procedures were also relevant.Responsibilities2nd level support for escalated Help Desk ticketsMany various software installations (manual and network orientated)Interface with WWT for all building wiring issues.Created user accounts and user personal drives.Maintain public and department drives.Create and maintain server printer shares.Liaise with project and delivery teams to ensure any development environments coexist with all production environments.Maintain all production Windows NT Servers, and development servers as requested or as appropriate.Maintain appropriate records of server configurations.To ensure that all service packs and or fixes are applied as appropriate, and that any outstanding problems are escalated through the support network.AchievementsHelped with creating images and deploying onto the majority of desktops and laptopsProvided hardware support on all HP Desktops and Toshiba LaptopsCarried out backup procedures for Auckland servers (ArcServe)Maintained offsite storage of backup tapes.Maintained workstation network connections (hubs and patch panels). Professional Development 2007 Auldhouse 2279 Planning, Implementing and Maintaining a Microsoft Windows 2003 Active Directory Infrastructure. Show less

  • Wellington/Auckland/Wellington LAN Administrator

    Mar 1998 - Jun 2000

  • Help Desk Analyst

    Feb 1996 - Jun 1998
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  Career History

  Jun 2000 - Oct 2006

  Desktop Support Team Leader

  This role involved the managing of a team of skilled IT engineers to complete a high level of customer satisfaction service requirements. Investigation, creation of solutions and appropriate training and documentation were required between several departments.ResponsibilitiesOverall responsibility for all support callsFull level of support (1st, 2nd and 3rd level support)Ensured priority calls are attended on timeKept Users/Helpdesk and Management informed on timeDeveloped and established desktop imagesEnsured all configurations and new systems are fully documentedInstalled, configured and supported software on desktopsPolicing and ensuing the customers' standards/processes of hardware and software.Ensured all procedures and processes are documented and kept up-to-dateIS Support MethodologyCreated many processes for IS Support staffDocumented all/many support processesManaged over 12+ staff through these processesCreation of the majority of documents in the IS KnowledgebaseSupported McAfee & Trend Antivirus clients on 1200+ desktopsExtremely conversant with most aspects of Novell Netware including:Novell Clients (Several Versions)ZenWorks for DesktopsPackagingAdministrationAchievementsUnofficial owner of the IS Knowledgebase for several yearsInvolved in many in-house software upgrades/rollouts to usersInvolved in various stages of Change Control for all types of software deployment to desktopsInvolved in the migration of Trend Antivirus for 1200+ desktops.IS Procurement:Helped create the current existing TelstraClear IS Procurement methodologySupervising procurement for all departmentsContracted Dell hardware services for DesktopsContracted Toshiba hardware services for Laptops Show less

• 

  Unisys

  Oct 2006 - Feb 2008

  Microsoft Server Support

  This role included server hardware and software and application based support, as well as general administration duties in the corporate IT environment.ResponsibilitiesWindows 2003 Active Directory environment including DNS, WINS, Group Policies, OU, User and Group managementRemotely managed 115+ Windows NT 4.0, 2000 & 2003 servers in multiple sites throughout New ZealandMonitoring windows file serversMonitoring/Troubleshot Tivoli Backup/Restores of support Windows boxesExchange 2003 server, cluster, node and user managementManaged/modify Windows Test domain to restore exchange mailboxBrick level mailbox restores and Public folder restores from ExchangeManaged, monitored and administrated IBM Chassis and Blades hardware using IBM director and RSA softwareMonitored and supported Citrix (MPS3) farm for remote usersSupported Trend Antivirus serverManaged McAfee Antivirus installations on all serversSupported Blackberry serverInstalled and configuring hardware on new and existing equipmentInstalled, configured and supported software on serversAdministrated file servers and supporting remote access issuesMonitored and managed backups (TSM and Windows Backup)Developed standards, ensuring they are documented and adhered to at all timesEnsured configurations and new systems are fully documentedEnsured procedures and processes are documented and kept up-to-dateMaintained an asset register of all supported server equipmentAchievementsInvolved in site server disaster recovery practicesRemotely managed servers and workstations using various remote support toolsRemoval of user rights - outcome of savings in time and efficiency Show less

• 

  Zeacom Inc

  Sept 2008 - Feb 2012

  Support Analyst

  Support Analyst @ ZeacomThis role included delivery of support to customer efficiently and effectively fulfilling business objectives whilst helping meet internal and external SLA’s. This required various troubleshooting methods, resolution of problems and creation/streamlining of support procedures.Responsibilities2nd level support of the entire Zeacom software product range to customers worldwide.AchievementsImprovements of internal process within the support teamInvestigating faultsRelaying issues to dev teams for fault resolution. Show less

• 

  Waikato District Health Board

  Feb 2012 - Jun 2018

  Enterprise Engineer (Infrastructure) at Waikato District Health Board.This role has been in effect, two roles over two years. The first year comprised of a supporting administrating role, aiding the business by reacting to infrastructure changes and support needs primarily revolving around Windows Server support and management of customers (Waikato DHB staff). The second has comprised of secondment to a system consolidation project. This included fulfilling the business role of upgrading and virtualising existing physical platforms. Included in this was the decommissioning of many unused and unwanted systems, all this whilst working with other staff members and their existing projects. Show less

  • Senior Enterprise Engineer

    Apr 2014 - Jun 2018

  • Enterprise Engineer

    Feb 2012 - Apr 2014
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  Health New Zealand | Te Whatu Ora

  Jun 2018 - now

  Cloud Service Specialist

  Infratructure Engineer looking after multiple platforms and services (including stand alone servers, clusters (Failover and AlwaysOn), PowerShell Universal Dashboards, Service Desk 2nd\3rd level support. Recently realised I also am a Business Analyst, Data Analyst, Data Engineer, and Automation Engineer with a lot of things I do from day to day. Primarily working in the KTLO (Keep The Lights On) space.