Michelle Hiltabidel, CMP

Experience

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  Hyatt Regency Crystal City

  Aug 2006 - Feb 2008

  Sales Manager

  • Increased Sales for overall Meeting Connections business by 160% within a month of taking position• Achieved 130% of personal quota in first quarter• Received award for outstanding production in 2007 experiencing several market segments (corporate, association, government, SMERF)

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  Morton's The Steakhouse

  Oct 2006 - Jul 2008

  Hostess
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  Gaylord National Resort & Convention Center

  Feb 2008 - Apr 2009

  Convention Services Manager

  • Opened the 2,000 room property, creating and implementing processes for every aspect of Catering and Convention Services• Partnered with clients to plan meetings, and conferences for up to 10,000 attendees, managing over 400,000 sq ft of meeting and exhibit space• Increased Food & Beverage Revenue Per Occupied Room 30% over brand average • Held highest number of perfect score surveys for meeting planner satisfaction at time of departure

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  Starwood Hotels & Resorts Worldwide, Inc.

  Apr 2009 - Oct 2009

  Convention Services Manager

  • Exceeded room rental goals by achieving 101% above contract in 5 months • Collaborated with Chefs creating exciting menu proposals, setting industry trends for food and beverage• Executed daily practices creating event orders, guarantee sheets, cut off reports, resumes, etc• Facilitated detailing of departmental goals including research and implementation of Green programs

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  Sheraton Hotels & Resorts

  Oct 2009 - Jan 2011

  Senior Convention Services Manager

  • Planned and executed all aspects of complex conventions, adhering to brand standards and exceeding expectations of both internal and external guests• Obtained 115% of annual up-sell goal for full year 2010• Organized training programs for new associates, customizing to their skill set and desired career path• Serviced VIP programs for corporate clients such as Bridgestone, Commonwealth, and Amerisource

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  Gaylord Opryland Resort & Convention Center

  Jan 2011 - Jul 2014

  Hospitality Sales and Service Manager

  Of the 2,881 guest rooms at this property 174 are suites with 5 of those being Presidential Suites. I partner with internal and external clients to plan VIP events within those suites totalling over $750,000 in annual sales.• Manage all aspects of In-Suite groups from Event Orders to Operations to Billing• Achieve 10% increase in covers and 12% increase in revenue, specifically targeting high profit sales• Create and implement new Amenity Program to include new offerings and operational streamlining• Actively participate in all company events to exhibit and promote Brand culture Show less

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  Bridgestone Americas

  Jul 2014 - Mar 2017

  Meeting Planner

  • Plan various program types including sporting events, incentive trips, product launches, and education programs• Manage and execute complex project timelines and multi-million dollar budgets• Build and maintain registration sites for every event through CVENT including rooming list management• Source and negotiate venues, DMCs, speakers, entertainment as well as plan and attend site visits

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  The global event team

  Apr 2017 - Jan 2022

  Meeting and Event Manager
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  Classic Conferences

  Jan 2022 - now

  Senior Meeting Manager